Technical Consultant

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW. JOB TITLE Technical Consultant DEPARTMENT Professional Services, Consulting JOB SUMMARY The role of Technical Consultant within CDW Professional Services is to consult, design, plan and implement complex technical projects. To work closely with the Principal Technical Consultants and other technical teams. The Senior Technical Consultant will also support the Sales and Solutions teams to provide the technical expertise required to close sales opportunities and propose the current plan to better serve our customers. This will typically involve technical presentations, solution demonstrations, solution design/configuration, proposals, bid response documentation, Statement of Work creation, time and material estimates and validation, HLD and LLD documentation – all whilst ensuring the highest level of quality assurance. Be eligible for Security Clearance and adhere to CDW policies and GDPR Best practices. KEY RESPONSIBILITIES Acts as a mentor and technical escalation point in all areas where they are considered a subject matter expert, providing expert-level knowledge in respect to issue resolution, standards, design, best practice, delivering quality and reference target architectures. Working closely with Account Managers, Project Managers, Solution Architects, Customers and other teams as required. Design and Deliver implementation services across a wide range of clients and technologies. Creation of technical documentation as and when required Low Level Designs Diagrams Statement of Works (SoW) Creation and presentation of customer facing documentation Renew/upgrade required certifications Works with clients on assigned projects to identify commercially viable, technical solutions to business problems and streamlining of business process. On behalf of a client and CDW, takes responsibility for ensuring that assigned projects are executed and completed within agreed time, quality, scope and costs parameters and that an appropriate level of governance is applied to maintain and manage risks, changes and issues. Accountable as a lead technical role in one or more projects on which they are assigned, ensuring that solutions are adequately captured in a Statement of Work or Project Initiation Document, analysed, designed and delivered to recognised industry or CDW best practices. To assist in the design of Proof-of-Concept scenarios, Type Approval activities in the CDW labs and for a client’s needs To help in the creation of test type documentation and test scenarios. Ensures personal objectives and set KPI targets are met or exceeded. Proactively questions and evaluates existing systems, standards, documentation and procedures and makes recommendations for improvement. Accountable for embracing and enhancing CDW’s brand, and that of Operations and Professional Services, inside and outside of CDW. QUaLIFICATION, SKILLS AND EXPERIENCE Essential skills FortiGate Traditional Nexus Deep understanding of TCP/IP protocols and fundamentals of networking equivalent to CCNP level. Strong hardware, switching and routing experience in Datacentre and Enterprise Networks. Strong understanding in Palo Alto or FortiGate Firewalls Excellent documentation skills to create Test Plan documents, Visio diagrams along with other documentation skills like statement of works. Juniper Network performance monitoring and packet capture and analysis. Network automation knowledge including using API, Programming, Scripting and Orchestration skills Essential Certifications Cisco Wireless (CCNP) Desirable Certifications Fortinet NSE Checkpoint CCSE CCNP Enterprise ESSENTIAL ATTRIBUTES Quality focused with excellent attention to detail Methodical & analytically minded Results-oriented with a track record of success for achieving and exceeding sales goals Experience and ability to develop and build relationships with a range of stakeholders, Strategic thinker and exceptional executor of global strategies WE MAKE TECHNOLOGY WORK SO PEOPLE CAN DO GREAT THINGS CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. EQUAL OPPORTUNITY EMPLOYER STATEMENT CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. COMMUNITY AND INCLUSION CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW’s goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review CDW's AI Applicant Notice. MINIMUM REQUIREMENTS Necessary technical background, experience managing complex projects, strong communication & documentation skills, and ability to work cross-functionally. #J-18808-Ljbffr