Global IT Manager

Join to apply for the Global IT Manager role at Relief International We are currently recruiting a Global IT Manager to join our IT team. This is a remote, full‑time position open to candidates in the UK, France, or Kenya. At Relief International, we are committed to building a representative, inclusive, and authentic workplace. We strongly encourage applications from candidates from minoritized backgrounds who bring lived experience of the contexts in which we work. About Relief International Relief International is an international non‑profit organization that partners with communities impacted by conflict, climate change and disaster to save lives, build greater resilience and promote long‑term health and wellbeing. We work in 14 countries across Africa, Asia, and the Middle East, providing Health and Nutrition, WASH (Water, Sanitation, and Hygiene), Education and Livelihoods programming that creates the foundation for community resilience. About The Opportunity The Global IT Manager leads on defining and managing RI’s global IT infrastructure and is the primary global administrator for all RI IT solutions. The role includes responsibility for Endpoint Management solution (Microsoft Intune), SharePoint and OneDrive, MS Teams, data backups, Entra ID, group and user management, and global‑level configuration for the Microsoft 365 tenant, including license management, data storage management, budget planning, and policy and procedure formulation for Relief International. Your Responsibilities Manage the Global IT Support team to ensure effective and efficient IT support to organization users. Hold primary global administrator permission over all IT‑managed solutions, maintain functionality, and plan and implement system‑level changes or improvements. Support the SCO Director with forecasting and procurement of global Microsoft and other IT system licences, tracking and managing all global system licences within budget. Oversee global‑level device configuration and enrollment status through the Endpoint Management solution, package and implement application updates, and coordinate scheduled maintenance with country and regional IT teams. Provide end‑tier technical support via the IT support ticketing system to country and regional IT staff, addressing escalated issues. Manage data storage, conduct regular audits and cleanups to ensure sufficient storage for organizational needs. Document, approve, and implement SOPs for access management to organizational systems and devices, including external access and staff using personal devices for work. Complete all required IT training and ensure team members do the same. About You You will bring the following experience and skills. Essential Criteria Microsoft 365 Certified: Administrator Expert Bachelor’s degree in computer science or a related field preferred, or equivalent work‑related experience Previous experience working with cloud‑based (SaaS) solutions as system administrator or similar roles Expertise in Microsoft Entra ID and M365 environment administration At least 5 years’ experience managing Microsoft environments at an organizational level Deep understanding of Identity Management (SSO, user provisioning, MFA) and Microsoft Intune Mobile Device Management (MDM) Deep understanding of SharePoint and OneDrive document management and backup Advanced troubleshooting and multi‑tasking skills Strong communication skills in English Desirable Criteria Teams Administrator Associate (preferred) Identity, MDM, and M365 certifications Microsoft Certified: Identity and Access Administrator (SC‑300) Microsoft 365 Certified: Endpoint Administrator (MD‑102) Microsoft 365 Administrator Microsoft Certified: Azure Administrator Associate (AZ‑104) Knowledge in Cisco Meraki, Power BI, or Power Automation (plus) Research shows that women and people of colour are less likely to apply to jobs, unless they meet every single requirement. If you’re excited about this role, but your experience doesn’t align with every criteria described, we encourage you to apply anyway – you could be exactly what we need How To Apply To apply for this post, click on the “Apply” button in the job advert page. You Will Be Asked To Upload Your CV Your Cover Letter (one page only) Your Microsoft 365 Certificates Applications without the essential certificates will not be considered. Closing Date: Wednesday 26 November 2025. As a humanitarian organization, Relief International is committed to the safeguarding of all those we come into contact with through our work. We are committed to the core humanitarian principles regarding prevention of sexual exploitation and abuse. Relief International expects all staff and volunteers to share this commitment and uphold the values and behaviours outlined in the Code of Conduct. Recruitment to all roles in Relief International includes a criminal record self‑declaration, references, and other pre‑employment checks, which may include police and qualifications checks. #J-18808-Ljbffr