Duty Manager

1 week ago

Orpington, United Kingdom Mytime Active Full time

Responsibilities Assist the Centre Manager in managing the daily operation of the facilities and the organisation of activities. Lead and manage a team of staff whilst on duty and taking responsibility for day‑to‑day operations of the team. Assist with the organisation of all activities, groups and events/special programmes administered by the Centre. Assist in maintaining accurate records of income/attendance, providing full audit and transaction records. Ensure attendance at weekly and monthly site sales meetings for feedback, direction and training. Monitor pool plant and equipment in liaison with the technical team and take corrective action to meet the swimming pool and facilities environmental standards. Take responsibility for technical liaison, maintenance defects, cleaning programmes and log any issues. Close or open the department when on the relevant shift, in accordance with departmental opening procedures. Job Description Have a passion for providing excellent customer service? Ready to take on a key role in managing daily operations while leading a team? Then this may be for you As a Duty Manager, you will be responsible for overseeing the daily operations of our leisure or golf site. The role requires a hands‑on approach, leadership skills, and the ability to handle day‑to‑day challenges efficiently. Qualifications At least two years' experience of working in a customer service environment. Desirable NPLQ qualification Pool Plant First Aid Health and Safety (IOSH, NEBOSH), Proof of attainment of qualifications Evidence of right to work in the United Kingdom Satisfactory Disclosure and Barring Service check if needed for the role Benefits Free access to Mytime Leisure & Golf for you AND one other (worth up to £1,000 each year) 30 days annual leave (including bank holidays). Additional leave with length of service. Holiday purchase scheme. 25% off food and beverage and free hot drinks. NEST pension. Early Pay – withdraw a part of your salary in advance of the pay day. New Employee Referral Bonus Exceptional achievement award scheme. Discounts, eVouchers & salary sacrifice schemes via our Employee Benefits Platform. #J-18808-Ljbffr

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