Customer Success Manager- UK

1 week ago

Manchester, United Kingdom Manchester Digital Full time

Overview The Customer Success Manager is expected to have a strong grasp of the UK media market. You’ll be a trusted partner to clients and a key link between commercial, product, and media owner teams. Responsibilities Client Success & Relationship Management Act as the primary point of contact for a portfolio of advertisers, agencies, and media owners. Develop a deep understanding of client objectives and translate these into effective platform strategies. Provide strategic guidance on media planning, buying, and negotiation best practices. Deliver onboarding, training, and ongoing support to ensure clients fully adopt and benefit from Buymedia. Build long-term, trusted relationships that drive client satisfaction, retention, and advocacy. Media Owner Engagement Build and maintain strong relationships with UK media owners across broadcast, digital, print, OOH and audio. Liaise with media owners on rate structures, trading terms, and value optimisation across channels. Ensure accurate representation of media owner data, rate cards, and deals within the platform. Strategic & Commercial Support Deliver campaign performance insights and actionable recommendations. Support rate negotiations and help clients benchmark value using market insights. Identify opportunities for account growth and cross-functional collaboration. Operational Excellence Coordinate with internal teams to ensure smooth campaign setup, execution, and reporting. Track client usage, performance, and feedback to continuously improve platform experience. Support internal reporting and revenue tracking through accurate commercial documentation. What We’re Looking For 3+ years’ experience in media— ideally in a media agency, publisher, or platform environment. Solid understanding of the UK media landscape and trading dynamics across multiple channels. Experience managing client and media owner relationships with a commercial focus. Strong negotiation and rate management skills. Excellent communication, presentation, and interpersonal abilities. Analytical thinker with the ability to translate data into insights and recommendations. Proactive, organised, and confident operating in a fast-paced environment. If you are interested in applying for this position, please send your CV and a cover letter to careers@buymedia.ai. #J-18808-Ljbffr

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