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Facilities Support
2 weeks ago
Facilities Support / Receptionist – Full Time County Buildings, North & East Lancaster & Morecambe Salary: £25,185–£25,989 per annum | 37 hours per week | Permanent, Full Time | County Buildings – North & East | Lancaster & Morecambe, Lancashire We are looking for a friendly and helpful Facilities Receptionist/Administrator to work within the Facilities Management Service at Lancashire County Council. Your main responsibilities will include providing a welcoming front‑of‑house reception, delivering excellent customer service, and delivering general administration and office support to the Operational Facilities Manager and the wider service management teams. Responsibilities Serve as the first point of contact for visitors, staff and service users at two main reception areas. Deliver a professional and courteous front‑of‑house experience, answering enquiries, providing directions and guiding individuals to the appropriate personnel or location. Manage day‑to‑day reception duties, including controlling access, booking appointments and ensuring reception areas remain clean, organised and compliant. Coordinate with other services to maintain high standards of the facilities, such as boiler services, alarm testing and booking maintenance contractors. Maintain accurate records using Excel and other internal systems, and book meeting rooms as required. Work on a rota basis, alternating shifts of 8:30–4:30 and 9:00–5:00, and ensure safeguarding and company procedures are followed by working in pairs where possible. Provide support to your teammates, contributing to a collaborative and inclusive workplace culture. Qualifications & Skills Empathy and resilience – ability to greet service users warmly and handle challenging situations with sensitivity. Excellent communication skills, both verbal and written, in an English‑speaking environment. Previous experience in customer service or a receptionist role is desirable. Computer literate with proficiency in Microsoft Excel; willingness to learn tailored internal systems. Strong organisational and time‑management abilities to handle multiple tasks simultaneously. What We Offer Extensive benefits package including discounts on dog care, day care, holidays, fitness, and more. Supportive development and mentoring opportunities, allowing you to grow professionally and personally. Inclusive workplace culture that embraces diversity and provides flexibility for personal circumstances. Public‑service pension scheme, cycle‑to‑work scheme, and other employee benefits. How To Apply For an initial informal and confidential chat, please contact Andrew Felton on 01772 532778. “LNKD1_UKTJ” #J-18808-Ljbffr
