Business Support Team Leader

Are you an experienced Business Support Team Leader professional interested in working in a thriving industry in an environment where you can make a real difference to our station’s performance?

This new vacancy at Heysham 2 Power Station may just be the role for you

**The Opportunity**
- Do you have a passion for performance improvement?
- Could you foster a supportive and inclusive work environment?
- Are you able to lead a team successfully?

We are looking for a self-motivated and enthusiastic person who will be responsible for a team of administrators, providing a multi-skilled resource that can flex according to business priorities.

The Business Support Team Leader is a central part of the station’s performance improvement team and is required to work with the wider lead team to support business improvement activities including:

- Key performance indicator management
- Organisational learning and business planning.
- You will need to be confident in managing and engaging with a wide range of key stakeholders at all levels both internal and external.

**Pay, benefits and culture**

We can offer a competitive salary from £36,368 to £54,391 and you’ll be appointed based on the parameters outlined in the Nuclear Generation Company Agreement as well as your existing salary, competence, experience and qualifications. This is a full time, site-based position.

We’ll value the difference you bring and offer opportunities for you to thrive and succeed.

**What you’ll be doing**

Alongside reporting to the Performance Improvement Group Head, you will:

- Act as the intelligent customer for station in the recruitment and on boarding of suitably qualified and experienced workers
- Ensure business support workers support safe and reliable operation of the plant and maintain full compliance with agreed safety and environmental standards and expectations.
- Be responsible for contract performance, coordination, management and reporting of all contingent workers within the Business Support function in accordance with the targets set for safety, quality, delivery (time) and cost.
- Pro-actively develop effective working relationships with stakeholders to understand their needs and offer advice and solutions to problems.

Be responsible for the successful management of key station processes including;
- Purchase requisitions
- Work documentation packaging
- Completing visa orders
- Printing training material
- Emergency Control Centre muster co-ordination during emergency exercises
- Confined space desk co-ordination
- Lead and supervise the core business support team, inducting new starters and setting business support standards.
- Encourage and drive continuous improvement initiatives.
- Provide administrative support for the smooth running of key stakeholder visits.
- Co-ordinate the allocation of business support resource to ensure each departmental
- Business Support Service Level Agreement (SLA) is met (e.g., holiday cover, confined desk outage cover), including Station Director PA holiday cover.
- Ensure the business support team are sufficiently cross-skilled to provide a flexible business support.
- Ensure the Open Learning Centre (training facility) is open and available in line with SLA times.
- Create a supportive and inclusive work environment where team members feel valued, motivated, and empowered to contribute their best.

**Who you are**

As the successful Business Support Team Leader, you will have the following:

- Self-motivated and will demonstrate the right behaviours as an ambassador for performance improvement.
- Effective communication skills to convey expectations clearly to team members.
- Strong interpersonal skills to build rapport, resolve conflicts, and foster collaboration among team members.
- Excellent problem-solving abilities to address challenges and make informed decisions promptly.
- Ability to delegate tasks effectively, considering team members’ strengths and workload distribution.
- Adaptability to navigate changing priorities and evolving dynamics within the team.
- Leading by example, demonstrating professionalism, integrity and dedication to achieving goals.
- Inspiring and motivating team members to perform at their best and strive for continuous improvement.
- Being accountable for team performance, taking responsibility for outcomes, and providing constructive feedback
- A wide knowledge of the station’s plant and processes is beneficial.
- As a minimum as well, you will be qualified to GCSE level or higher within relevant fields including Mathematics and English. Additional qualifications supporting knowledge in a role like this would be desirable.

**Interviews will be held week commencing Monday May 27th**

**Applicants will be required to obtain CTC level vetting prior to taking up their duties.**

**To be appointed to this role, you will need to meet the criteria for Security Vetting which will, ordinarily, require you to have been a resident of