Maternity Clerk

An exciting opportunity has arisen for a motivated and organised individual to join our Maternity Services team as a Clerk within the Antenatal Day Assessment Unit (ADAU). The ADAU provides care and monitoring for women who require additional antenatal assessment or observation. The successful candidate will play a vital role in supporting this busy clinical area by providing high-quality clerical and administrative support to the multidisciplinary team. You will act as the first point of contact for women and their families, ensuring they receive a warm and professional welcome. You will also maintain accurate electronic patient records, manage referrals and appointments, and support the smooth coordination of patient flow within the unit. This is a key role in ensuring the safe, efficient, and compassionate delivery of maternity care, in line with Trust values and CQC standards. Main duties of the job Provide an efficient, welcoming, and professional reception service to all patients, relatives, and visitors attending the Antenatal Day Assessment Unit. Register and update patient information on Trust systems (e.g., PAS, BadgerNet, and other maternity IT systems). Manage electronic referrals and appointment requests, ensuring timely action and communication with clinical staff. Support the coordination of daily clinic activity, including scheduling, patient arrivals, and record management. Maintain accurate and confidential records in accordance with Trust information governance policies. Liaise with midwives, obstetricians, sonographers, and other departments to support smooth patient flow. Handle telephone calls and enquiries in a courteous and professional manner, escalating as appropriate. Perform general administrative tasks, including filing, photocopying, and document scanning. Contribute to service improvement and support the administrative needs of the unit manager and senior midwifery team. Cross cover of other clerical areas where required. About us Sandwell and West Birmingham NHS Trust (SWB) serves Birmingham and the Black Country - one of the country's most culturally diverse areas. It's a friendly and welcoming place - a place where you can belong, and a place where you can grow. We care for our patients, we care about our population, and we care about our people. Our values - Ambition, Respect and Compassion - are at the heart of who we are. They guide us every step of the way; how we work with each other, and how we look after our patients and their families; how we respect and value the rich diversity of our team and our community. Our Trust has always aspired to be more than a hospital, more than a healthcare provider. Our purpose is to "Improve the Life Chances and Health Outcomes of our Population." It is what inspires, drives, and unites us every day. It's what makes us unique. We want working at SWB to feel like more than just a job. We want our Trust to be a place where you can feel you belong. A place where you feel happy, safe, and rewarded. A place where you can develop your career in whatever way you choose. When we say we're 'with you all the way' we want you to know that we mean it. Visit the SWB website to find out more about our ambitions and people plans. Job responsibilities The ADAU Clerk will work as part of a multidisciplinary team to provide a comprehensive clerical support service within the maternity department. The role requires accuracy, confidentiality, and excellent communication skills to ensure the effective running of the unit. You will be responsible for the registration, admission, transfer, and discharge of patients using the Trusts Patient Administration System (PAS) and maternity systems such as BadgerNet. You will also manage the units electronic inbox, processing referrals for antenatal assessments, triaging requests, and ensuring patients are booked and tracked appropriately. In addition, you will prepare and maintain patient records, ensuring all necessary documentation is scanned and stored in accordance with Trust standards. You will liaise closely with the clinical team to support investigations, follow-up appointments, and the safe discharge of women from the unit. The postholder will also assist in maintaining stock of clerical supplies, support the preparation of reports or data entry for audits, and contribute to the general organisation of the department. As a key member of the administrative team, you will uphold the Trusts values of compassion, respect, and teamwork, ensuring a positive and supportive experience for women and their families. Main Responsibilities Provide front-line administrative and reception support for the ADAU. Maintain accurate and timely data entry on all relevant maternity information systems. Process referrals and appointments in collaboration with clinical staff. Ensure all records and documentation are correctly completed, filed, and scanned. Handle incoming and outgoing correspondence, including emails and telephone calls. Support midwives and medical staff with the administrative elements of patient care. Coordinate patient discharges, follow-up appointments, and interpreter bookings when required. Maintain confidentiality and adhere to data protection and information governance standards. Ensure adequate stock of clerical supplies and maintain a tidy, organised working environment. Report any issues or incidents promptly to the Department Manager. Participate in team meetings and contribute ideas for service improvement. Work flexibly to provide cover for colleagues within maternity administration when necessary. Person Specification Experience Relevant clerical experience Experience of patient management systems Previous NHS experience Qualifications NVQ Customer care or equivalent qualification Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. #J-18808-Ljbffr