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Join to apply for the Amazon Tour Leader , Amazon Tours role at AmazonJoin to apply for the Amazon Tour Leader , Amazon Tours role at AmazonGet AI-powered advice on this job and more exclusive features.DescriptionAmazon is seeking enthusiastic and engaging Tour Leaders to lead immersive 90-minute in-person tours of our state-of-the-art Robotics Fulfillment Centers. As a Tour Leader, you will play a crucial role in showcasing Amazon's cutting-edge technology, innovative processes, and dedicated workforce to a diverse audience. This position offers a unique opportunity to highlight Amazon's rich history, our commitment to being Earth's Best Employer, and our ambitious Climate Pledge goals. We are seeking an enthusiastic individual with good communication skills and attention to detail in providing informative and engaging tours of their fulfillment center. The ideal candidate is passionate about technology, sustainability, and creating exceptional customer experiences.DescriptionAmazon is seeking enthusiastic and engaging Tour Leaders to lead immersive 90-minute in-person tours of our state-of-the-art Robotics Fulfillment Centers. As a Tour Leader, you will play a crucial role in showcasing Amazon's cutting-edge technology, innovative processes, and dedicated workforce to a diverse audience. This position offers a unique opportunity to highlight Amazon's rich history, our commitment to being Earth's Best Employer, and our ambitious Climate Pledge goals. We are seeking an enthusiastic individual with good communication skills and attention to detail in providing informative and engaging tours of their fulfillment center. The ideal candidate is passionate about technology, sustainability, and creating exceptional customer experiences.At the end of each day, you'll review feedback from tour participants and contribute to continuous improvement efforts for the tour program.Key job responsibilitiesConduct multiple 90-minute tours per day, providing an engaging and informative experience for visitors.Set a high-bar as an indirect regional leader of Tour Leaders in other Amazon Operations sites. You are seen as a mentor to your peers and provide support as needed.Staff and train Ambassador & Proxy teamResponsible for managing Zendesk ques by responding and problem-solving customer inquiriesDevelop a deep understanding of Amazon's fulfillment processes, robotics technology, and company history.Maintain positive site relationships and participate in site & community engagement activitiesEffectively communicate complex technical concepts to audiences with varying levels of technical knowledge.Highlight Amazon's commitment to employee development, safety, and well-being.Educate visitors about Amazon's sustainability initiatives and the Climate Pledge.Ensure tour groups adhere to all safety protocols and facility regulations.Respond to questions from tour participants accurately and professionally.Lead and support high level/VIP tours that require additional planning and coordinationCollaborate and Earn Trust with fulfillment center teams to stay updated on the latest developments and processes and gain support with site stakeholders.Maintain and update tour content to reflect new technologies and company initiatives.Collect and report feedback from tour participants to improve the overall experienceA day in the lifeAs a Tour Guide at an Amazon Robotics Fulfillment Center, your day will be dynamic and engaging. You'll start by reviewing the day's tour schedule and preparing any necessary materials. Before each tour, you'll greet visitors, provide safety briefings, and distribute required protective equipment.During the tours, you'll guide groups through various sections of the fulfillment center, explaining the intricate dance between human associates and robotic systems. You'll showcase how customer orders are processed, picked, packed, and shipped with incredible efficiency. Throughout the tour, you'll weave in stories about Amazon's history, our commitment to employee growth, and our sustainability efforts.Between tours, you'll have time to refresh your knowledge, update tour content, and collaborate with colleagues on our global team. You may also participate in training sessions to enhance your skills and stay current on Amazon's latest innovations.About The TeamYou'll be joining a passionate team of Tour Leaders and program managers around the world that are dedicated to showcasing Amazon's innovation and commitment to customer obsession. Our team works closely with various departments within the fulfillment center, including operations, robotics, human resources, and sustainability teams. We're a collaborative group that values creativity, continuous learning, and the ability to inspire others. As part of this team, you'll have the opportunity to contribute to the development of tour content and help shape the public's perception of Amazon's cutting-edge fulfillment operations.This role offers an exciting opportunity to be at the forefront of Amazon's technological advancements while developing valuable public speaking and customer engagement skills. Join us in sharing Amazon's story and inspiring the next generation of innovatorsBasic QualificationsBachelor's degree in Logistics, Communications, PR, Tourism, or a related field OR equivalent experienceStrong fluency in EnglishSome occasional travel requiredStrong written and oral communication skillsProficient in Microsoft Office, including Word & ExcelAbility to conduct multiple tours per day (5 days per week) onsite in a Fufillment Center. This includes frequently walking around the building and going up and down stairs while ensuring groups are adhering to all safety procedures.Preferred QualificationsHigh level of professionalismExperience leading teamsAn entrepreneurial spirit, including the ability to work independently and autonomouslyExperience in Fulfillment OperationsTourism/Hospitality Industry ExperiencePublic Speaking or Media ExperienceCustomer Service (Zendesk) ExperienceProcurement ExperienceExperience working with global teamsAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Company - Amazon UK Services Ltd.Job ID: A2998110Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionPublic Relations and MarketingIndustriesSoftware DevelopmentReferrals increase your chances of interviewing at Amazon by 2xSign in to set job alerts for “Tour Leader” roles.Director of Procurement and Transport OperationsLondon, England, United Kingdom 3 days agoLondon, England, United Kingdom 5 days agoLondon, England, United Kingdom 1 month agoLondon, England, United Kingdom 5 days agoLondon, England, United Kingdom 1 month agoLondon, England, United Kingdom 1 day agoLondon, England, United Kingdom 1 week agoProduct Guide (Sales Associate) - Full Time (m/w/d)London, England, United Kingdom 1 day agoLondon, England, United Kingdom 4 days agoLondon, England, United Kingdom 6 days agoProduct Guide (Sales Associate) – Seasonal Part-Time (m/w/d) – PiccadillyLondon, England, United Kingdom 1 week agoProduct Guide (Sales Associate) – Seasonal Part-Time (m/w/d) – BatterseaLondon, England, United Kingdom 1 week agoProduct Guide (Sales Associate) – Seasonal Full-Time (m/w/d) – Covent GardenLondon, England, United Kingdom 1 week agoProduct Guide (Sales Associate) – Seasonal Part-Time (m/w/d) – Covent GardenLondon, England, United Kingdom 1 week agoProduct Guide (Sales Associate) – Seasonal Full-Time (m/w/d) – PiccadillyLondon, England, United Kingdom 1 week agoLondon, England, United Kingdom 1 week agoLondon, England, United Kingdom 1 week agoWe’re unlocking community knowledge in a new way. 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