Operations Manager

Operations Manager – Mears Group PLC Location: East Anglia – Office based and onsite Contract: Full Time, Permanent Salary up to £58,905 per annum, plus £4,000 car allowance Hours: 42.5 hours per week (8‑5 Monday‑Friday) MPS has been looking after residents’ homes for over 25 years. As part of the Mears Group, we focus on estate management and property maintenance, delivering tailored solutions that support people and communities. We provide a wide range of services including responsive repairs, planned works and cyclical maintenance to over 100 local authorities and housing providers across the UK. Key Responsibilities Lead and manage a team of five Supervisors, ensuring high performance and effective service delivery. Split time 50% office-based and 50% field-based, ensuring strong visibility and operational oversight. Oversee the end‑to‑end running of all workstreams, ensuring tasks are completed within monthly business and commercial review cycles. Manage major repair workflows, damp and mould programmes and associated compliance and quality standards. Build and maintain strong relationships with the client, acting as the main operational point of contact. Attend monthly operational meetings and weekly informal meetings with the client. Travel to our Tonbridge office once per month, including occasional overnight stays. Role Criteria Proven line management experience with the ability to lead and motivate a team of supervisors effectively. Previous managerial experience, ideally within property maintenance or similar operational environments. HR and people management expertise, including performance management, staff development and team engagement. Strong knowledge of building and property maintenance, with a practical understanding of repairs, major works and damp/mould issues. Technical awareness of trade operations, enabling oversight of supervisors’ workloads and day‑to‑day field activities. Full UK driving licence, with willingness to travel regularly across Ipswich, Norwich and Tonbridge. IT proficiency, particularly in Excel, to support operational reporting, scheduling and performance monitoring. Benefits We Can Offer You 25 days annual leave plus bank holidays Annual Mears Fun Day – a massive thank you from the Executive team for all the hard work Volunteering leave to undertake paid volunteering in the community Staff perks with Mears Rewards – discounts of up to 10% on groceries, holidays, eye test vouchers, share‑save scheme and more Family friendly policies Company Van, Fuel Card and Uniform All our roles require candidates to have the entitlement to work within the UK; Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21, have held your licence for over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. For applications or to discuss your application further, contact: Beth Dunford (beth.dunford@mearsgroup.co.uk). At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive. We are a Disability Confident employer, support the Armed Forces Covenant and hold a Gold Award in the Defence Employer Recognition Scheme (ERS). We also support veterans through a Career Transition Partnership endorser award. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. These questions are optional and will not impact your ability to apply. #J-18808-Ljbffr