Care Coordinator

Join to apply for the Care Coordinator role at BSL. Overview The Care Coordinator works collaboratively with clinical and non‑clinical teams to deliver the highest standard of healthcare to patients with complex health and social care needs. The role focuses on ensuring effective, efficient, personalised, and joined‑up care, supporting clinicians in managing long‑term conditions (LTCs), and proactively coordinating patient care. Key Responsibilities Develop and maintain care plans for patients with complex needs. Conduct yearly reviews for moderate/severe frailty (Personal Care & Support Plans), dementia and learning disabilities. Contact patients on frailty and housebound registers for annual reviews. Escalate urgent concerns via pink slots and Duty Doctor lists. Coordinate Clinical Meetings (CMs) and Multi‑Disciplinary Team (MDT) meetings: prepare agendas, invite participants, take accurate minutes, update logs, record patient discussions in EMIS. Ensure follow‑up on all agreed actions. Maintain and update registers for frailty, dementia, learning disabilities, palliative care, housebound patients, safeguarding cases (adult & child MARAC). Review and action emails from patients, carers, and external agencies via the Generic Surgery Inbox. Prioritise tasks such as welfare calls, safeguarding concerns, cancer diagnoses, and palliative care updates. Accurately record all patient activity in EMIS at the time of consultation. Act as key point of contact for safeguarding concerns and ensure all safeguarding cases are documented accurately in EMIS and flagged appropriately. Escalate concerns promptly in line with local safeguarding policies and MARAC procedures. Liaise with social services, safeguarding leads, and other agencies to coordinate safe and timely interventions. Maintain confidentiality and adhere to all statutory safeguarding requirements. Skills, Knowledge and Expertise Knowledge Good knowledge of medical terminology (Essential) Good understanding of local health & social care system (Essential) Familiarity with EMIS clinical system (Desirable) Experience with E‑Referrals System (ERS) (Desirable) Skills Strong organisational skills & time management (Essential) Strong verbal & written communication (Essential) Good note‑taking/minute‑taking (Essential) Attention to detail (Essential) Analytical skills (Essential) Strong keyboard & computer skills (Word, Outlook) (Essential) Ability to follow processes accurately (Essential) Ability to learn new systems quickly (Essential) Behaviours Meticulous nature (Essential) Fast learner (Essential) Professional interaction with agencies & patients (Essential) Proactive approach to problem‑solving (Essential) Qualifications Training in Minute‑taking (Desirable) Why Join Us Lifestyle benefits including NHS pension, team socials and exclusive employee discounts. Make a real impact and help improve patient outcomes. Collaborative environment working alongside GPs, nurses, and multidisciplinary teams. Professional growth opportunities for training and development. Patient‑centred mission prioritising personalised, proactive, and compassionate care. Dynamic role with varied, fast‑paced work. Innovative approach embracing new ideas. Inclusive culture valuing your contribution and wellbeing. About Penrose Health Penrose Health is on a mission to deliver outstanding healthcare to every patient we serve. We care for over 75,000 people across 9 sites in South East London, supported by a team of 200+ clinicians and staff. Our model is built on permanent, diverse teams, strong governance, and a focus on continuity, quality, and access. We work closely with NHS partners to deliver a full range of services from routine checks to complex, long‑term care backed by robust systems and a culture of continuous improvement. We hold a CQC “Good” rating and consistently receive strong feedback from patients. Learn more at penrosehealth.co.uk. Other Details Seniority level: Entry level Employment type: Contract Job function: Other Industry: Hospitals #J-18808-Ljbffr