Global BPO Performance Delivery Lead

A global travel services leader in Edinburgh is seeking a Performance Delivery Manager to drive excellence across their BPO partner network. The role involves leading performance management initiatives, supporting recruitment, and fostering a high-performance culture. Candidates should have over 3 years of experience in BPO operations and strong analytical...

A global travel services company is seeking a Performance Delivery Manager - BPO to drive operational excellence across their BPO partner network. The successful candidate will monitor performance metrics while ensuring outstanding customer experiences. Ideal applicants will have 3+ years of BPO operations experience, strong analytical skills, and the...

Regular Edinburgh International Business Other Job ID:6476 Update 2025-11-27 Job Description About Us Trip.com Group is a global leader in travel services, bringing together trusted brands like Trip.com, Ctrip, Skyscanner, and Qunar. Since our founding in 1999, we’ve grown to serve millions of travellers worldwide, helping them plan and enjoy the perfect...

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. About Us Trip.com Group is a global leader in travel services, bringing together trusted brands like Trip.com, Ctrip, Skyscanner, and Qunar. Since our founding in 1999, we've grown to serve millions of travellers worldwide, helping them plan and enjoy the...

About Us Trip.com Group is a global leader in travel services, bringing together trusted brands like Trip.com, Ctrip, Skyscanner, and Qunar. Since our founding in 1999, we’ve grown to serve millions of travellers worldwide, helping them plan and enjoy the perfect trip. With over 30,000 employees in 30 countries, and Customer Service Centres in Japan,...

com Group is a global leader in travel services, bringing together trusted brands like Trip.Since our founding in 1999, we’ve grown to serve millions of travellers worldwide, helping them plan and enjoy the perfect trip. With over 30,000 employees in 30 countries, and Customer Service Centres in Japan, Korea, the UK, and the Philippines, we provide 24/7...

Role The candidate will be hired as “Service Line Specialist” at Director level reporting to UKI Market lead for GGM Intuitive Operations & Automation (IOA) business unit. Title Service Line Specialist Location UK - London Travel Weekly travel will vary depending on customer and prospect requirements. Summary of Department Focus Intuitive Operations &...

Regional Delivery Lead – Onshore OperationsJoin to apply for the Regional Delivery Lead – Onshore Operations role at eClerxJob DescriptionRegional Delivery Lead – Onshore Operations Location: Primarily remote with occasional travel to client sitesJob SummaryWe’re seeking a Regional Delivery Lead to oversee day-to-day delivery across one or multiple...

Our people work differently depending on their jobs and needs. From home working to job sharing, visit the remote and flexible working page on our website to find out more. This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom. Join us as our Head of Payroll Performance - We’ll look to you...

OverviewOur Global Business Services (GBS) OfferingsDeloitte’s GBS practice provides market-leading advisory services supporting the design, execution, transformation and operation of GBS, Shared Services and Business Process Outsourcing (BPO) organisations. Collaborating with both blue-chip and challenger enterprises, the GBS team has the breadth and...