3Rd Line IT Support

2 days ago

Reigate and Banstead, United Kingdom MFK Recruitment Full time

3rd Line IT Support & Implementation Engineer - Job Specification Location: Reigate Reports to: Technical Team Leader Working Environment: Fast-paced MSP / customer-centric technical team About the Company Our client is a leading technology services provider delivering IT managed services, cloud solutions, and modern infrastructure support to organisations across the UK. They focus on empowering businesses through high-quality technical expertise, innovation, and a customer-first approach. They are looking for enthusiastic and experienced professionals who enjoy solving complex technical challenges and want to join a growing organisation with strong progression opportunities. Over the last 5 years, MFK Recruitment has placed 45 IT professionals with this company, and 32 are still thriving there today Role Overview The 3rd Line IT Support & Implementation Engineer will be responsible for providing expert technical support, resolving complex escalations, and delivering project work across a wide range of technologies. This role requires deep technical knowledge, excellent communication skills, and the ability to collaborate with Level 1 and Level 2 teams. As the 3rd Line IT Support & Implementation Engineer, you will play a key role in system reliability, process improvement, and ensuring seamless delivery of technical change. Key Responsibilities Act as the primary escalation point for technical queries passed from Level 1 and Level 2 engineers. Review, organise, and execute technical changes received through tickets or project work. Support high-priority incidents (P1), outages, or security events, coordinating effectively across teams. Work within the 3rd-tier call queue during peak demand (no general call handling expected). Focus exclusively on escalated helpdesk tickets unless required to support triage during exceptional busy periods. Deliver proactive tasks including firmware upgrades, project delivery, process development, and recurring infrastructure checks. Collaborate closely with other Level 3 engineers to drive continuous service improvement and innovation. Participate in Change Advisory Board activities, helping to manage technical risk and change control. Qualifications & Experience Minimum 7+ years' experience within a technical helpdesk or MSP environment. Strong communication skills with the ability to explain complex issues clearly. Active Directory & Group Policy administration. Exchange administration experience. Advanced expertise with Microsoft technologies (Azure, Microsoft 365, Windows Server). Strong networking understanding: TCP/IP, VLANs, firewalls, wireless technologies. Experience with firewalls: FortiGate, Cisco, SonicWall, WatchGuard. Backup technologies: Azure, Veeam. Virtualisation experience: Hyper‑V, VMware, AVD, RDS. Deep knowledge of Microsoft 365, including MFA. Able to troubleshoot and answer advanced networking queries. Why This Role? This position is ideal for an experienced 3rd Line IT Support & Implementation Engineer who thrives in a fast‑paced technical environment. You'll have the opportunity to work on complex issues, influence change, and contribute to ongoing service improvement. The role offers exposure to advanced technologies, project delivery, and high‑impact technical decision‑making. #J-18808-Ljbffr

  • 3rd Line Cloud Network Engineer

    2 weeks ago

    Basingstoke and Deane, United Kingdom Experis IT Full time

    A leading technology services provider in the UK seeks a 3rd Line Cloud Network Engineer to maintain and enhance secure cloud-based network solutions. You will manage incidents, support network infrastructure, and collaborate with engineering teams. Candidates should have proven experience in cloud administration and strong knowledge of firewall management...

  • Senior 3rd Line Service Desk Engineer

    2 weeks ago

    Reigate, United Kingdom Nextech Group Full time

    Senior 3rd Line Service Desk Engineer - ReigateLocation: Reigate (Hybrid - 3 days on-site per week) Salary: Up to £40,000 per annum Type: Full-time, PermanentAbout the RoleWe are looking for a skilled and customer-focused Senior Service Desk Engineer to join our growing Managed Service Provider team based in the Reigate area. This is a hybrid role, with...

  • Senior 3rd Line Service Desk Engineer

    4 days ago

    Reigate, United Kingdom Nextech Group Full time

    Senior 3rd Line Service Desk Engineer - Reigate Location: Reigate (Hybrid - 3 days on-site per week) Salary: Up to £40,000 per annum Type: Full-time, Permanent About the Role We are looking for a skilled and customer-focused Senior Service Desk Engineer to join our growing Managed Service Provider team based in the Reigate area. This is a hybrid role, with...

  • 2nd/3rd line IT Support Analyst

    2 weeks ago

    Reigate RH AN, United Kingdom Aptus Technology Full time £32,000 - £38,400 per year

    About usAptus Technology is an established, professional and trusted provider of IT support services and technology management to businesses across London and the South-East. We offer across-the-board support for Windows and Mac systems, peripherals, servers, networks and communication systems.Aptus was founded with a vision of a work culture which combines...

  • 3Rd Line Core Engineer

    6 days ago

    Basingstoke and Deane, United Kingdom Sanderson Government & Defence Full time

    Overview: A leading secure IT provider is seeking a motivated and ambitious 3rd Line Core Engineer (Grade 11) to join a highly secure Basingstoke-based environment. This role is an excellent entry point into 3rd line engineering, offering hands‑on training, clear progression, and exposure to a wide range of core infrastructure technologies. You'll work...

  • Secure 3rd Line Core Engineer

    4 days ago

    Basingstoke and Deane, United Kingdom Sanderson Government & Defence Full time

    A leading secure IT provider is looking for a motivated 3rd Line Core Engineer to join their Basingstoke team. In this role, you will perform daily infrastructure checks, manage incidents, and support a high-profile user community. Candidates interested in developing their 3rd line skills will benefit from structured training and opportunities for...

  • York IT Support Engineer

    6 hours ago

    York and North Yorkshire, United Kingdom Castle Employment Agency Ltd Full time

    A recruitment agency is looking for an IT Support Engineer in York to maintain IT systems and deliver exceptional service. Responsible for 2nd and 3rd line support, you will enhance systems efficiency and collaborate with IT teams. Ideal candidates will have a proactive customer-focused approach, technical knowledge in Windows and Office 365, and a passion...

  • 2nd Line IT Support Engineer

    4 days ago

    Reigate, United Kingdom Opus Technology Full time

    OverviewThis range is provided by Opus Technology. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Opus is the UK’s largest independent Managed Service Provider, recently ranked as “World class” by the Best Companies to work for awards. Be a key player in our Technical Services team. The 2nd Line...

  • 2nd Line IT Support Engineer

    1 week ago

    Reigate, United Kingdom Opustech Full time

    Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK’s largest independent Managed Service Providers, recently ranked as "World class" by the Best Companies to work for awards. Be a key player in our Technical Services team The 2nd Line IT Support Engineer role will be supporting our...

  • 2nd Line IT Support Engineer

    2 weeks ago

    Reigate, Surrey, United Kingdom Opus Technology Full time £40,000 - £45,000 per year

    Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK's largest independent Managed Service Providers, recently ranked as "World class" by the Best Companies to work for awards.Be a key player in our Technical Services teamThe 2nd Line IT Support Engineer role will be supporting our...