Principal Professional Services Engineer

Principal Professional Services EngineerJoin to apply for the Principal Professional Services Engineer role at Perforce SoftwarePerforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business.With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce.Position Summary: Sujan Pilli, Manager of the Professional Services team at Perforce is searching for a Principal Professional Services Engineer to join the team. You will lead complex solution deployments, mentor other engineers, and act as a trusted technical advisor for strategic customer engagements. This is a senior hands-on delivery role for someone who combines deep technical expertise with strong customer-facing skills, enabling you to design, implement, and optimize sophisticated Delphix solutions in enterprise environments.You will bridge the gap between individual project execution and broader architectural strategy, collaborating closely with Enterprise Architects, Product Management, and Engineering to ensure customer success and repeatable best practices.Responsibilities:Solution Leadership - Lead the design and delivery of complex Delphix deployments across on-premises, hybrid, and multi-cloud environmentsCustomer Engagement - Serve as the primary technical point of contact for customers during implementation, guiding them through configuration, integration, and optimizationTechnical Authority - Provide deep expertise in databases, storage, networking, and automation as they relate to Delphix deploymentsImplementation Excellence - Translate business and technical requirements into actionable designs and execution plans, ensuring projects are delivered on time, within scope, and to high quality standardsMentorship & Enablement - Coach and mentor Professional Services Engineers on technical delivery, solution design, and troubleshooting approachesBest Practices Development - Create and maintain technical playbooks, automation scripts, and repeatable delivery frameworksProblem Resolution - Lead troubleshooting for critical deployment issues, engaging with Product Engineering and Support teams as neededPre-Sales Collaboration - Partner with sales and solution engineering teams in scoping, estimation, and proof-of-concept activitiesContinuous Feedback Loop - Provide customer-driven insights to Product Management to guide product enhancementsRequirements:8+ years of experience in Professional Services, Solutions Engineering, or similar technical consulting rolesStrong expertise in at least one enterprise database platform (Oracle, SQL Server, PostgreSQL, MongoDB, etc.) including backup, recovery, replication, and performance optimizationHands-on experience deploying solutions in AWS, Azure, or GCP environmentsProficiency in scripting or automation (Python, Bash, PowerShell, or similar)Familiarity with enterprise networking concepts, storage technologies, and security/compliance frameworks (GDPR, HIPAA, CCPA, etc.)Strong troubleshooting and performance tuning skills across database, OS, and infrastructure layersExcellent verbal and written communication skills with the ability to work effectively with both technical and business stakeholdersFluency in French is a strong plusCome work with us Our team members are valued for their contributions, introduced to new opportunities, and rewarded well. Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company.Please click here for: EOE & Belonging Statements | Perforce Software #J-18808-Ljbffr