Security Team Leader

3 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Permanent Location: London Hours: Full time – 19.00pm-07.00am Pay: £15.25 per hour Join Our Team as a Security Team Leader About the Role To provide effective and efficient supervision to a team of security personnel and front of house staff within the site property portfolio. To ensure officers provide a first-class security service solution to all staff and visitors to the site. Responsible for supervising a pooled resource to ensure the varying demands of the business are met in all areas covered by the contract. Reporting directly to the Security Operations Manager and, in their absence, the Head of Risk and Security. Responsibilities Manage all aspects of the security shift team member's duties, ensuring they are compliant and conversant with agreed procedures, and take responsibility for the professional conduct and development of the team. Key emphasis is placed on access control, staff deportment, customer care and emergency responses. Investigate and escalates all complaints, putting in place corrective measures to prevent re-occurrence and ensuring that information is passed on to site management and fellow team leaders. Manage the deployment of the Security Team by planning, coordinating, allocating and supervising the daily rotation of the team, shifting resources to where they are required. Effectively monitor CCTV for the prevention of crime, loss or theft of property and to ensure the health and safety of staff and visitors. Assist the Security Operations Manager and/or Head of Risk and Security in reviewing, devising and compiling standard operating procedures through delivering scenario tests, toolbox talks and issuing site memoranda as and when required. Ensure that the Security Team carry out the set number of patrols, meeting frequency, accuracy and reporting targets as set out in the Assignment Instructions or as requested by the site management or the senior Campus Services & Developments team. Benefits Annual leave entitlement of 5.6 weeks Lifestyle benefits – mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme Learning & Development – encouragement of progression and various eLearning courses, at‑site training, apprenticeships, and in‑house training courses Health and wellbeing – life assurance scheme, access to mental health support specialists Access to an online GP for you and your dependents Financial support and discounts on hundreds of retail sites Progression opportunities – many of our team go on to senior and site management roles A welcoming, respectful team culture Uniform and full induction provided Cycle to Work scheme Qualifications SIA – DS & CCTV Excellent customer service skills Team player Previous team leader experience Internal Applicants At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenges. Equal Opportunities Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. Legal Notice For information about Wilson James' commitment to Equality, Diversity and Inclusion, visit https://wilsonjames.co.uk/sustainability #J-18808-Ljbffr