Commercial & Technical Assistant

Commercial & Technical Assistant – 12 month FTC Join to apply for the Commercial & Technical Assistant - 12 month FTC role at Dechra A career at Dechra is different. Sure, we’re a growing global company with a presence in 27 countries but our purpose is simple – to achieve the sustainable improvement of animal health and welfare globally. The Opportunity We have an exciting opportunity for a recent graduate to join our growing global family of colleagues on one year fixed term contract. The role will see the successful candidate take responsibility for supporting the Technical and Marketing functions within our well‑established UK and Ireland division. This is an exceptional opportunity for the successful candidate to gain invaluable hands‑on experience in a global veterinary pharmaceuticals organisation. The Commercial and Technical Assistant will play a crucial role in supporting various activities within the UK and Ireland team. The role involves providing product support to veterinary professionals and completing pharmacovigilance tasks, analysis and management of customer and sales data, plus involvement in direct marketing initiatives and event management and much more besides. The primary purpose is to gain practical experience in the pharmaceutical industry, contribute to the company’s growth, and develop essential skills in a commercial environment. The position is based out of our picturesque offices near Shrewsbury but will also involve some hybrid and remote working. Role Responsibility Respond to all incoming product enquiries in an efficient, knowledgeable, documented, industry compliant and courteous manner to provide an excellent level of technical customer service. Process all pharmacovigilance cases (e.g. suspected adverse reactions (SARs) to Dechra products) as per local guidelines and Dechra standard operating procedures. Develop and maintain internal IT systems including technical server, FAQ Database and PV Works to ensure that systems are up‑to‑date, and data can be easily extracted. Provide support to ‘Salesforce’ Customer Relationship Management System projects – e.g. data entry, account updates. Run sales reports and manipulate data in the imap and Targit databases. Provide support for Brand Managers across the different species categories; companion animal, food producing animal and equine. For example, by preparing marketing e‑mails, facilitating internal approval and asset management processes, liaising with external suppliers and producing and updating offer forms, product overviews, price lists, out of stock reports. Facilitating successful running of events and exhibitions by providing pre‑ and post‑event support as well as attending some events in person for ‘on the ground’ support. The Candidate Passion for animal health. Able to work in a proactive way, using initiative. Good numerical skills. Experience with MS Office – Outlook, Teams, Word, Excel and PowerPoint, plus Adobe Acrobat. Can express themselves clearly and positively, verbally and in writing. Ability to multi‑task to complete tasks to deadlines. Relevant degree (e.g. bioveterinary science, biological sciences) or equivalent. Ability to conduct research and analyse data to draw key conclusions. Experience of team‑based project work. Additional Information The Commercial and Technical Assistant may be required to undertake additional duties in line with business needs at the discretion of the Technical Services Manager, Marketing Manager and UK Country Leadership Team. May involve out of office activities to include (but not exclusive to) working at alternative sites, attending company meetings and attending congresses. Based in Shrewsbury with some home working. What we can offer you 33 days annual (inclusive of Bank Holidays) Employee Assistance Program Life Assurance Enhanced Family Leave Discounted Pet Food About the Company Dechra is a growing, global specialist in veterinary pharmaceuticals. Our expertise is in the development, manufacture, marketing and sales of high quality products exclusively for veterinarians worldwide. All applications received are reviewed by our internal talent acquisition team and we will get in touch if your skills and experience match what we’re looking for. Should you not hear back from us within 28 days please don’t be too disappointed – we may keep your CV on our database for any future vacancies which could be suitable, and we encourage you to keep an eye on our careers site. We value diversity within our global workforce and encourage an inclusive culture. Any questions or queries, please contact us at … Seniority level Entry level Employment type Contract Job function Other Industries Veterinary Services #J-18808-Ljbffr