Listing Officer

5 days ago


Bristol, United Kingdom Ministry of Justice Full time

**Listing Officer - 72121**
**£25,827 - £27,170**
**Bristol**:
**HM Courts and Tribunals Service**

**Region**: South West

**Job Title**:Listing Officer

**Location**: Bristol Crown Courts, The Law Courts, Small Street, Bristol, BS1 1DA

**Duration**: Permanent

**Number of Positions**: 1

**Pay Span or equivalent**: EO (Band D)

**Salary**: National: £25,827 - £27,170

**Background**:
HM Courts and Tribunals Service (HMCTS) is one of the government’s largest agencies, employing around 16,000 staff, with a gross annual budget of £1.6bn, and operating across around 350 sites across England and Wales. Our work underpins justice, affecting the lives of millions every year.

Consequently, there are high expectations of all staff regardless of the job they do, and high performance is expected from everybody. The organisation is continuously adopting new or better ways of working to ensure that it focuses on just that which is essential.

**Overview**

As a new organisation HMCTS is embarking on a period of significant change. Strong leadership is a critical element in this being successful. As a manager within HMCTS the jobholder must provide clear direction and focus, visibly championing the changes which deliver greater efficiencies. The Regional Delivery Directors expect all managers in the clusters to operate in a culture of openness and honesty, demonstrating a commitment to change through involvement and empowerment, and by delivering results.

**The key purpose of the role is to**
- To ensure effective allocation of hearing dates in order to meet required targets and user requirements.
- Liaise regularly with Judges to discuss their listings, providing judicial support, and best practice.
- Prepare daily lists to ensure effective use of judicial time and parties advised if cases unassigned (if appropriate).
- Publish Daily Cause List and update as required. Provide relevant copies of lists ensuring confidentiality maintained.
- To assist in the delivery of performance against targets.

**Key responsibilities**

**Operations**

**Listing**
- To ensure effective allocation of hearing dates in order to meet required targets and user requirements.
- Liaise regularly with Judges to discuss their listings, providing judicial support, and best practice.
- Check Itinerary and availability fully
- Prepare daily lists to ensure effective use of judicial time and parties advised if cases unassigned (if appropriate).
- Publish Daily Cause List and update as required. Provide relevant copies of lists ensuring confidentiality maintained.

**Public law case Progression**
- Ensure that public law cases are managed in accordance with the Public law Outline.
- Cases progressed to achieve the earliest possible resolution. Cases allocated on a reasonable basis, to FDLJ or nominated Judge.
- 1st appointment/directions listed to The President or Hedley J, if required
- Work closely with Judiciary to resolve problems or take remedial steps to ensure compliance with orders
- Work closely with family agencies to assist in ensuring readiness for hearing.
- Input and maintain data on FamilyMan and maintain the excel spreadsheet for gate keeping, monitoring and adjournment analysis, with responsibility for requesting the appropriate fees and chasing up full payments in accordance with the rules.

**Statistics**
- Compile Daily Stats 10 - judicial in conjunction with Head of Division and HCJ clerks.
- Record and monitor daily Disposal statistics, ensuring complete record maintained.
- Input disposals daily onto FLITE.
- Record and input weekly OPT data in a timely manner, checking accuracy of data with colleagues.

**Customer Service/DCO**
- To provide a helpful and polite service to our customers at the Public counter and on the telephone.
- To provide a prompt and professional reply to our customers.
- To deal with customers complaints quickly.
- To provide support and guidance to Judges clerks and judiciary, in practice and suggest best course of action.
- To process video and telephone link requirements ensuring proper use and availability before confirming hearings

**Correspondence**
- To process correspondence within the office to a high quality and output.
- Log all documents received on FamilyMan, file movement and box work.
- Urgent box work identified and clearly marked, with clear explanation of judicial requirements.
- To provide written and verbal advice to queries from staff and HMCTS users.
- Contribute to the delivery of operational, performance and service standard targets.
- Provide statistical data for the management team and judiciary.
- Deal with any accommodation issues that arise and liaising with estates/ facilities and/or contractors as required.
- Contribute to the business plan, with particular focus on the team’s area of work.
- Monitor and proactively report on HMCTS assurance programme and contribute to ongoing development.
- Ensure the risk management system and standards are applied by all s


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