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Administrator
3 weeks ago
Contract to start 23-01-23 until 31-07-23 with a possible extension.
**Job description**
To deliver an excellent day to day core housing repairs service. This includes technical support, receipt and dealing with repair enquiries, requests, complaints, comments, work scheduling and making appointments.
To work with the Senior Property Services Support Officer and the wider Housing and Communities team within the Council to ensure excellence in service to customers, both internal and external is achieved.
**Main Activities (Corporate)**
Be committed to the Council’s Vision and carry out work within the spirit and intention of its core values.
An understanding and awareness of the concept of “Making Every Contact Count” (MECC), attending training where necessary.
To contribute to a creative and open environment within the Housing Team where employees feel supported, involved and consulted.
To make use of the technology available to improve communication and service delivery within the Team, the Service Unit and the Council as a whole.
To carry out all work within the spirit and the intent of relevant legislation and Council policy and procedures, e.g. Equal Opportunities, Health and Safety, Customer Care, etc.
To work in accordance with the Health and Safety at Work Act 1974.
To undertake personal development commensurate with the duties and responsibilities of the job.
To assist in collating, delivering and reviewing service standard, quality and performance targets within the Housing and Communities Service Unit.
To review and inform the development of administrative and IT systems and procedures continuously to ensure that services are executed to the highest standards possible.
**Main Activities (Service Related)**
The day to day delivery of core housing repairs service. This includes technical support providing full administrative duties to run operationally the voids, planned maintenance and reactive repairs sections.
Receipt and dealing with repair enquiries, requests, complaints, comments, work scheduling and making appointments.
To be proactive in identifying opportunities for continuous improvement and maintaining existing improvements.
To co-operate and communicate with other Property Services sections to ensure that they are aware of high areas of demand on the repairs service being delivered.
To communicate effectively with the customer, team members and other stakeholders in a professional manner.
To carry out basic diagnostic questioning over the phone to establish what repairs is/are required.
To ensure adherence to health and safety policies for all employees incorporated in the Councils Manual of Policy, Procedures and Guidance and any relevant Health and Safety legislation.
To assist in ensuring work is carried out in accordance with Health and Safety legislation in particular working with asbestos and in adherence to NBBC asbestos management and emergency procedures.
5222329-01-23
**Salary**: £10.80 per hour
Schedule:
- Monday to Friday
Work Location: One location
Reference ID: 5222329-01-23
