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Removals Coordinator

2 weeks ago

Aberdeen, United Kingdom The Shore Porters Society Full time

Responsibilities (when fully trained)
- Responding to customer enquiries, booking surveys, issuing sales quotations, and administering new moves/ relocation bookings
- Co-ordinate the move, door to door, liaising with crew, and keeping the customer updated
- Advising customers on services including insurance and storage, and amending customer bookings and quotations as necessary
- Planning and managing unforeseen issues through the move and resolving any customer concerns throughout the moving process
- Co-ordinate with the crew, and Operations to ensure that any changes are communicated internally, and the operations crew are fully briefed before each move
- Process all administration though the IT system (Moveman) accurately and on time, ensuring that all moving documentation is managed efficiently

**Requirements**:

- Customer Services experience is essential, ideally working in a busy environment handling multiple customer enquiries
- Previous office administration experience is essential
- Excellent verbal and written English and good numeracy is required
- Must be calm and show empathy to customers, as moving home is often a stressful experience
- Excellent organisational and time management skills, must have strong attention to detail
- Must be able to work under pressure and adaptable to manage changes
- Must be a team player, self-motivated and thrive in a fast-paced working environmen

**Benefits**:

- Company pension
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Overtime