Student Experience Administrator

**Location**:Surrey International Study Centre

**Contract Type**: Full Time - Permanent (37.5 hours)

**Salary**: up to £22,500 per annum

**JOB OVERVIEW**

The purpose of the role is to support the Administration Manager with the delivery of an efficient academic admin and student focussed support service. This support includes and is not limited to reception, induction and registration, academic administration and general admin support to students and the academic team.

**KEY RESPONSIBILITIES**
- Providing a consistent, accurate and friendly customer reception service to visitors, students and staff, identifying problems which lead to poor service and contributing to reviewing the quality of service provided.
- Filtering student enquiries, directing them appropriately within the ISC to the Leadership team, Academic staff and the Student Experience Team.
- Participating in centre events and activities including registration, arrivals, induction and assessment periods.
- Supporting the Student Experience Team during peak periods in the academic calendar and with the workload.
- Dealing with students’ day-to-day administrative needs.
- Working with the Student Data Specialist to maintain, monitor and report on attendance records.
- Collating and entering data, including updating spreadsheets and databases and extracting data for reporting.
- Supporting the Academic and Quality Officer with the administration of quality processes including assessments, extenuating circumstances and academic integrity.
- Assisting with timetabling administration.
- To promote and safeguard the welfare of students with whom you come into contact.
- Fostering productive relationships with the student body and members of staff.
- To assist with providing administration cover for staff absence and during peak periods.
- To represent the Student Experience Team on ISC committees, as appropriate.
- Any other duties as directed by the Administration Manager.
- Assisting with the organisation, promotion and delivery of social events for students.

**EXPERIENCE REQUIRED**
- Working in an administrative role.
- Working with international students
- Working in a Higher Education or Further Education environment
- Using data management systems i.e. Progresso
- Presenting information to an audience
- Good knowledge of Microsoft Office, in particular, intermediate Word and Excel skills
- Meticulous attention to detail
- Working under pressure and to deadlines.
- Experience in using a variety of IT platforms/software such as Moodle, Zoom and Microsoft Teams
- Experience in academic timetabling

**ABOUT US**

We are a global pathway provider in International Education, working collaboratively with over 50 universities around the world, offering over 500 undergraduate and postgraduate teaching programmes. Voted as 2017, 2018, 2020, and 2021 Global Pathway Provider of the year, our people are united with the shared ambition of providing a world-class education to talented students from across the globe.

With a truly global outlook and offices all over the world, our international team uses its expertise, knowledge, and commitment to create opportunities and add value. We are determined to grow and innovate in our field, providing our students and partners with high-quality outcomes across the higher education space.

**ORGANISATIONAL COMPLIANCE**

Study Group is committed to safeguarding and promoting the welfare of its students and expects all staff and volunteers to share the same dedication. Applicants will be required to undergo child protection screening appropriate to the role, including checks with past employers, an Enhanced Check from the Disclosure and Barring Service (DBS) and overseas criminal records if appropriate.

Study Group processes your information in line with data protection regulations. Please see our Privacy Policy.

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