Customer Services Representative

**Customer Services Representative - 9 Month FTC**
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**DEL2398**

**Description**

**JOB TITLE**: Customer Services Representative - 9 Month FTC
**DEPARTMENT**: Customer Service
**LOCATION**: Delta Park, Fareham, UK
**WORKING HOURS**: Monday, Tuesday, Friday 9:00am - 5:30pm Wednesday, Thursday 9.00am - 5.15pm & 1 in 6 Saturdays 9.00am - 1.00pm (Currently working remotely due to the governement guidelines)

**A brighter future awaits you**

We create brighter futures - for our customers and for people like you who want to join our team, make a difference and go further.

As a Customer Service Representative you’ll be part of a growing global business with a presence in over 40 countries. Which means you’ll have brighter opportunities to make a positive impact on our business and your career. This could include involvement in cutting edge new product development and international collaborations.

For a big company, we feel small. You’ll join a friendly team that’s open, flexible and respectful of each other’s differences.

We live by 4 values which define our unique culture; we are dedicated, we are inventive, we are friendly, we are partners. To help us achieve our goals, we’ll give you everything you need to help you achieve yours. We are brighter together, we’re the type of place where you can be yourself, whoever you are - we’ll achieve amazing things.

If you share our vision of helping our customers see more clearly every day, get in touch.

**What will you be doing**:
As a Customer Services Representative you will answer inbound customer calls, receive and process orders on the ERP System in line with company procedures, and manage the day to day requirements of our Customers. Additionally, you will be required to log and liaise with internal departments to resolve Customer queries/complaints via CRM, Agile or Baan.
- Working within KPIs given to you by the Management Team.
- Keeping and maintaining records of all orders and relevant documentation for easy reference and auditing purposes.
- Ensuring all credit requests are received in written form from customer detailing BP, Invoice Number/Order Number, Patient Name etc.
- Ensuring all internal controls are complied with and taking responsibility of the process so that internal and external audits are passed as per SOP.
- Producing reports on credit statistics as and when required.
- Supporting the management structure and carrying out any other additional tasks as required to meet the business needs and objectives in accordance with the corporate internal control guidelines.

**What skills and experience should you have?**

You will require excellent communication, good organizational, problem solving and administration skills, attention to detail, and be able to use your own initiative and make decisions within the remit of the role. On top of that, you should show enthusiasm and flexibility, act as a Team Player and show good inter-personal skills. Other Knowledge, skills and abilities include:

- Use of Microsoft Office, ERP and CRM systems to place orders and maintain customer communication and feedback.
- Confident communicator - able to relate to people on all levels.
- Conveying and receiving instructions and being able to keep situations calm.
- Ability to manage multiple priorities whilst hitting deadlines, targets and KPIs.
- Proactive focus on areas of continuous improvement.

Having previous experience within a contact centre will be highly advantageous as they’ll be multiple processes and systems to learn quickly.

**What we offer**

You’ll receive competitive compensation and a fantastic benefits package including; 25 days holiday, pension scheme, healthcare cover, life assurance, a discounted contact lens scheme and much more

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**Job***: Customer Service

**Primary Location***: United Kingdom-Hampshire-Segensworth

**Organization***: CVI Europe Commercial

**Schedule***: Full-time

**Unposting Date***: Ongoing