Customer Services Representative

**Customer Services Representative**
**-**
**DEL2397**

**Description**

**JOB TITLE**: Customer Services Representative
**DEPARTMENT**: Customer Service
**LOCATION**: Delta Park, Fareham, UK
**WORKING HOURS**: Monday, Tuesday, Friday 9:00am - 5:30pm Wednesday, Thursday 9.00am - 5.15pm & 1 in 6 Saturdays 9.00am - 1.00pm (Currently hybrid working)

**A brighter future awaits you**

As a trusted global leader in the contact lens industry, here at CooperVision we create brighter futures for our customers and employees alike, striving to make a difference and go further. Through innovation, technological excellence, and close working relationships, we are committed to helping people around the world see better every day.

As a Customer Service Representative, you will be welcomed into a growing global business with a presence in over 40 countries. This establishes an incredible opportunity for you to get involved in cutting edge new product development and international collaborations, as well as the chance to work alongside experienced industry leaders.

Our four values define and underpin our unique culture; we are _dedicated_, we are _inventive_, we are_ friendly_, and we are _partners_. Becoming part of the CooperVision family means joining a friendly team that’s open, flexible, and respectful of each other’s differences, working together to achieve something great We recognise that as a company we are brighter together, and in an inclusive environment where all perspectives and differences are celebrated, we can achieve amazing things.

If you share our vision of collaboration, innovation, and helping customers all over the globe see more clearly every day, please get in touch.

**What you will be doing**:
As a Customer Services Representative you will answer inbound customer calls, receive and process orders on the ERP System in line with company procedures, and manage the day to day requirements of our customers. Additionally, you will be required to log and liaise with internal departments to resolve Customer queries/complaints via CRM, Agile or Baan.
- Working within KPIs given to you by the Management Team.
- Keeping and maintaining records of all orders and relevant documentation for easy reference and auditing purposes.
- Ensuring all credit requests are received in written form from customer detailing BP, Invoice Number/Order Number, Patient Name etc.
- Ensuring all internal controls are complied with and taking responsibility of the process so that internal and external audits are passed as per SOP.
- Producing reports on credit statistics as and when required.
- Supporting the management structure and carrying out any other additional tasks as required to meet the business needs and objectives in accordance with the corporate internal control guidelines.

**What skills and experience should you have?**

You will require excellent communication, good organizational, problem solving and administration skills, attention to detail, and be able to use your own initiative and make decisions within the remit of the role. As well as this, you should show enthusiasm and flexibility, act as a team player, and show good inter-personal skills.

Other advantageous knowledge, skills and abilities include:

- Use of Microsoft Office, ERP and CRM systems to place orders and maintain customer communication and feedback.
- Confident communicator - able to relate to people on all professional levels.
- Conveying and receiving instructions and being able to keep situations calm.
- Ability to manage multiple priorities whilst hitting deadlines, targets and KPIs.
- Proactive focus on areas of continuous improvement.

Having previous experience within a contact centre will be highly advantageous as this role involves learning multiple processes and systems quickly.
- A full version of the job description is available on request._

**What we offer**

You’ll receive competitive compensation and a fantastic benefits package including; 25 days holiday, pension scheme, healthcare cover, life assurance, a discounted contact lens scheme and much more

LI-JL1

**Job***: Customer Service

**Primary Location***: United Kingdom-Hampshire-Segensworth

**Organization***: CVI Europe Commercial

**Schedule***: Full-time

**Unposting Date***: Ongoing