Partner Assurance Manager

7 days ago


Manchester, United Kingdom MERJE Ltd Full time

My client is looking for Partner Assurance Manager. This is a great opportunity for someone looking to advance their career within an expanding financial services business.

The Partner Assurance Manager provides a crucial and leading role in pro-actively managing customer treatment trends, undertaking detailed analysis and recommending and implementing risk-based controls. Leading the review and analysis of customer accountmanagement to create frameworks and MI to direct, monitor, assure and drive change, throughout the entire customer journey.

**Responsibilities**
- Lead the analysis of MI to drive performance improvements and the recommendation and implementation of risk-based controls.
- Evidence effectiveness through strong written and verbal communication conveying recommendations, challenging current processes and suggesting new ways of doing things.
- Drive best practice on oversight, controls, policies, standards, frameworks, assurance, calibration, remedial work, servicing agreements, risk and incident management, agent training, customer impact, and customer-centric MI
- Fully understand and convey the impact of any advice given from a customer, operational, regulatory, and commercial perspective.
- Work with internal compliance and change teams, to guide the operational teams to ensure that any changes to regulations are correctly implemented across all affected operations.
- Ensure the Partner teams meet the Arrow standards, policies, regulations, and follow a consistent approach. Provide guidance where needed.
- Document and obtain approval for recommended approaches from internal stakeholders.
- Summarise and present to internal, external, client, and regulator senior stakeholders.
- Lead on interactions with auditors to ensure effective reviews of operations and prompt resolutions (2nd line/3rd line/Thematic/External/Clients/FCA).

**Skills & Experience**
- Demonstrate a keen eye for detail and a methodical, structured approach.
- Be highly analytical and have strong presentation, verbal and written communication skills
- Be qualified to degree level.
- Have a hands-on approach and be able to manage and prioritise own workloads effectively whilst managing competing priorities with challenging deadlines.
- A track record of working in a regulated environment e.g. FCA, CONC, MCOB, SYSC, conduct risk
- Strong understanding of Customer needs and an empathetic approach including experience of dealing with Vulnerable customers’ accounts
- Ability to anticipate risks and make an informed judgement on the appropriate course of action
- Strong communication, influencing skills and confident in communicating with senior stakeholders both internally and externally.
- Experience of dealing with senior internal and external stakeholders



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