Head of Service Assurance

2 weeks ago


Manchester, United Kingdom Data Communications Company Full time

**Location**:
**Location**:
Manchester

**Type**:
**Type**:
PERMANENT
- These two important teams keep everything running smoothly for the people who work for us and the customers who use our services - including providing facilities management and IT support.

**Together we're building a greener tomorrow**:

- Connecting every home and business to a single, secure smart meter network is a huge undertaking. So you can imagine the scale - and variety - and opportunities for the people who'll help us do it.**About the DCC**

At the Data Communications Company, we believe in making Britain more connected, so we can all lead smarter, greener lives. We’ve built the secure infrastructure that’s supporting the mass roll-out of smart meters across the country. Our universal, secure network will be in 30 million homes and small businesses, making it the largest network in Britain. So it’s a truly exciting time to join us. You’ll be part of a team that’s supporting the country’s transition to a low-carbon economy, and helping to ensure an affordable, secure, and sustainable energy supply for the future.

**The Role**

Reporting to the Deputy Director of Service Assurance, the Head of Service Assurance will join a team focused on building the Service Designs and seamless transitioning of major programmes supporting and operating Smart DCC’s major national infrastructure, as the company scales up to run a network supporting more households and connected devices than either BT Retail, Kingston Communications, or Vodafone’s IoT business globally.

The Head of Service Assurance will play a key role in the organisation, working collaboratively with the Technical Design and Programme functions to ensure the quality and safe delivery of all programme change into live Service.

With the rapid growth in connected devices (to in-home Smart Meter Communications Hubs) comes with an increasing risk of service interruption, which the Head of will be accountable for mitigating through assurance of major change. The Head of will be responsible for ensuring their team finds weaknesses, chokepoints, and anticipate demand in this complex service landscape ahead of programme go live dates to ensure services remain available and stable. A team focused approach is required, with the ability to see the ‘big picture’ and think strategically, while also being pragmatic about getting results.

The Head of will have extensive experience in developing and delivering a Service Assurance strategy and ensuring the right controls, processes, people and technology are in place to allow DCC to manage the integrity of its services, as a Service Integrator, in supporting our Customers.

**What you'll be doing**
- Deliver against the vision and strategic leadership to provide present and future direction and goal setting. Manage the Service Assurance function including, people development and management, financial management and business planning, partner and vendor management.
- Work collaboratively with wider Operational Directors, support the shape and design of the E2E Operational teams and capabilities building out a short to long term TOM that allows for the future agile integration of new products and services.
- Elevating thinking through positive challenge through the appropriate medium to colleagues to evolve thought processes in order to improve outcomes.
- Work with the Design and Programme functions build out a formal acceptance into service governance framework that allows for quality operational sign off against programme change through all the CDM gates.
- Production and presentation of Business Cases required to underpin the Operational aspects of change as they move to live.
- Ensure key Operational and business requirements are captured and traced through to go live including the accuracy of budget transfer and sign off.
- As the key interface with the Programme and Design functions, ensure that operational requirements are accurately captured and delivered in a quality and timely manner.
- Ensuring any modifications or transitions to the live operational environment are managed, planned and coordinated through Service Transition processes and activities ensuring a smooth transition to live operation.
- Leads the Integration and communication of Service Assurance key performance indicators (KPIs), metrics packages and related information demonstrating value and business outcomes.
- Ensure Service Assurance follows standardised operations and support methods, procedures and policies leveraging Best Practice, partnering tightly with the other Core Services, Programme and Design Directors to ensure process alignment is in place.

**What we're looking for**
- Experience in strategic roles in a technology, energy or telecommunications company with exposure to the challenges of managing embedded and integrated software.
- 10+ years of experience leading IT Service Management in a global environment (either service operati



  • Manchester, United Kingdom Data Communications Company Full time

    **The role**: **About the DCC** At the Data Communications Company, we believe in making Britain more connected, so we can all lead smarter, greener lives. We’ve built the secure infrastructure that’s supporting the mass roll-out of smart meters across the country. Our universal, secure network will be in 30 million homes and small businesses, making it...

  • Head of Service

    2 days ago


    Manchester, United Kingdom Service Care Solutions Full time

    Head of Service – Vulnerable Adolescent Service Trafford Council – 6-Month AssignmentLocation: M32, Greater ManchesterRate: £400 - £450 per dayDuration: 6 months An exciting opportunity has arisen for an experienced Head of Service to lead Trafford Council's Vulnerable Adolescent Service, overseeing:Youth Justice ServiceComplex Safeguarding...


  • Manchester, United Kingdom Coop Full time

    **Head of PMO and Assurance** £110,000 to £125,000 plus excellent benefits, including up to 10% employer pension contributions, private healthcare, an annual incentive scheme (bonus based on personal and business performance) and a company car or £8,000 car allowance (Work Level 3) Manchester city centre (hybrid and flexible working) We’re looking for...


  • Manchester, United Kingdom The University of Manchester Full time

    **About IT Services** IT Services at the University of Manchester is a vibrant and fast-moving department, we focus on delivering excellent customer service and quality services for our staff, students and researchers. **The Team** Are you a seasoned professional in Service Design and Transition, with a passion for leading transformative initiatives...


  • Manchester, United Kingdom RBW Consulting Full time

    Head of Quality (QP)Partnering with a global generics manufacturer and distributor, we are supporting the search for a Head of Quality or Quality Director, depending on the level of experience. With operations spread across two continents and growth plans that continue to push heavily over the next several years, the business is continuing to increase an...


  • Manchester, United Kingdom Capita IT Resourcing Full time

    **Simon Building, Manchester, ENG, MAN, GB, SK14 2BN** **Salary £68,857.00** - Head of Service Design. - My client is on the market looking for an experienced Head of Service Design who will be responsible for leading transformative initiatives within IT Service Management. As Head of Service Design you will play a pivotal part in overseeing the Service...


  • Manchester, United Kingdom University of Manchester Full time

    Service Design and Transition AnalystGrade: 6Directorate: IT ServicesDivision: IT Service ManagementAbout IT ServicesIT Services at the University of Manchester is a vibrant and fast-moving department, focused on delivering excellent customer service and quality services for our staff, students, and researchers.The RoleThe role is to coordinate an end-to-end...

  • Bar Team Member

    2 weeks ago


    Manchester, United Kingdom Head of Steam Full time

    **About us** The Head of Steam is in the popular Didsbury Village in Greater Manchester. Offering the Head of Steam’s celebrated selection of craft beer and local real ale, as well as World beers, cocktails, spirits, wine and hot drinks. We, at the Head of Steam Didsbury, are looking for a few bubbly people to join our team. We run regular incentives,...

  • Head Of Service

    2 weeks ago


    Manchester, England, United Kingdom Service Care Solutions Full time

    Head of Service - Vulnerable Adolescent ServiceTrafford Council - 6-Month AssignmentLocation: M32, Greater ManchesterRate: £400 - £450 per dayDuration: 6 monthsAn exciting opportunity has arisen for an experienced Head of Service to lead Trafford Council's Vulnerable Adolescent Service, overseeing:Youth Justice ServiceComplex Safeguarding ServiceYouth...


  • Manchester, United Kingdom The Bank of New York Mellon Corporation Full time

    **_Bring your ideas. Make history. _** BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - 97% of the world’s top...


  • Manchester, United Kingdom Training Qualifications UK Full time

    Permanent Full-Time Location: Remote Reports to: Executive Team **Salary**: Competitive Line Management responsibilities: Yes **Overview** Training Qualifications UK is the fastest-growing Awarding Organisation in the UK, and a market leading End-Point Assessment Organisation. We work with over 1,000 schools, colleges, universities, and training...


  • Manchester, United Kingdom Great Places Housing Group Full time

    **Business Assurance Officer** **Salary**: £30,000 **Job Type**: Full Time, Permanent Location: Head Office Benefits: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more. Reporting to the Head of Business Assurance, the Business Assurance Officer...


  • Manchester, United Kingdom DCC Full time

    At the Data Communications Company, we believe in making Britain more connected, so we can all lead smarter, greener lives. We’ve built the secure infrastructure that’s supporting the mass roll-out of smart meters across the country. Our universal, securenetwork will be in 30 million homes and small businesses, making it the largest network in Britain....


  • Manchester, United Kingdom Advantage Resourcing Full time

    **Head of Enterprise Service Architecture** Advantage Resourcing are recruiting on behalf of our established technology client for a Head of Enterprise Service Architecture position. The purpose of the role is to define and maintain the service architecture strategy and delivery, ensuring the business operates innovative, cost effective, high quality...


  • Manchester, United Kingdom NMS Recruit Limited Full time

    A fantastic opportunity has arisen for a Head of Service Operations to join an exciting business within the fibre industry. Reporting into the Customer Operations Director, the Head of Service Operations role is to oversee the service operations which requiresa mixture of administrative, financial and leadership skills. **Key Responsibilities** -...


  • Manchester, United Kingdom University of Manchester Full time

    Head of Security Architecture and EngineeringAbout The University of ManchesterThe University of Manchester has a rich heritage of discovery, social change and a pioneering spirit, which has been at the heart of what we do since 1824. When you join our University, you become part of a truly diverse and global community of staff, students and alumni all...


  • Manchester, United Kingdom University of Manchester Full time

    Head of Security Architecture and EngineeringAbout The University of ManchesterThe University of Manchester has a rich heritage of discovery, social change and a pioneering spirit, which has been at the heart of what we do since 1824. When you join our University, you become part of a truly diverse and global community of staff, students and alumni all...


  • Manchester, United Kingdom Get Recruited (UK) Ltd Full time

    **QUALITY ASSURANCE OFFICER** **MANCHESTER** **UP TO £35,000 + HYBRID HOME/OFFICE WORKING + EXCELLENT BENEFITS** Get Recruited are currently supporting a rapidly expanding business based in Manchester who are seeking a Quality Assurance Officer to join their growing team. As the Quality Assurance Officer you will have full autonomy over the QA and work...


  • Manchester, United Kingdom Michael Page (UK) Full time

    About Our ClientA Government Department with offices in Manchester.Job DescriptionThe Risk & Assurance Manager will be responsible for:Manage the relationship with National Audit Office VfM team, and Government Internal Audit Agency, including facilitating the progress of audits.Support the Head of Assurance and Head of Risk to develop the departmental risk...


  • Manchester, United Kingdom AQA and AQA Affiliates Full time

    **At AQA, we're committed to advancing education and we're committed to our people. As the largest provider of academic qualifications in the UK, we mark over seven million GCSEs and A-levels each year and it's our people who make this happen.** **Audit & Assurance Lead** **Permanent** **Manchester -** **£48,150-£53,400 + Excellent...