Customer Service Administrator
1 week ago
**Customer Service Administrator**
**Up to £28k per annum**
**Chelmsford, Essex**
**Permanent**
The successful Customer Service Executive will be delivering the best possible service to customers alongside supporting the Sales Managers.
**Responsibilities:**
- To process orders received from our customers
- To liaise with haulage providers to ensure that deliveries are made according to customers’ requirements.
- To ensure the prompt and accurate flow of information to relevant departments of the company, including production, planning and accounts.
- To communicate prices to allocated customers and provide information as required including specifications and order confirmations.
- Log complaints received onto the complaints system and provide information required to the Sales Managers.
- Provide cover as required for similar administrative functions within the company.
- Undertake any other appropriate duties as requested.
**Background & Skill:**
- Experience of a similar role
- Excellent telephone skills
- Good IT and administrative skills
- Ability to build relationships with customers and colleagues
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