Change and Internal Communications Manager
2 weeks ago
**Role overview**
This internal communications role is within our IT, HR, Finance, Operations and Legal functions. The successful individual will partner with colleagues from across all these functions, and the primary relationship will be with IT.
**Responsibilities**
**Communications delivery**:
- Planning and delivering internal communications for project based and BAU activities. This will involve doing work of a strategic nature and hands-on tactical delivery.
- Producing and delivering content for internal communication channels; crafting inspirational, informative, and engaging content to drive awareness and adoption around new corporate IT solutions with business partners across the Group.
- Developing engaging, audience-focused communications to inform employees of key changes and initiatives and their impact.
- Supporting our functions in building their internal brand and managing their internal customer relationships.
- Developing messaging suitable for different audiences.
- Creating videos, graphics, and photos.
- Acting as an employee advocate and championing employee engagement methodologies.
- Contributing to and working with the wider communications team and stakeholders to develop, manage and implement content as required.
- Proof-reading as required.
- Training and sharing knowledge with internal teams to empower them to deliver high quality and impactful communications within their areas. Supporting when required.
**Advising, Planning and Measurement**:
- Act, and be recognised as a trusted internal communications adviser to management and project teams.
- Ensure appropriate communications metrics are employed to review and monitor the effectiveness of communications with the objective of continuous improvement.
**Skills and abilities needed to perform the role**
- Strong copywriting skills and very good attention to detail.
- Able to convey information clearly and succinctly to a diverse range of audiences across our global network - which may or may not have English as their first language.
- Strong reasoning capabilities - creative and lateral thinking, combined with good problem-solving skills.
- Self-motivated and with an enquiring mind - not afraid to ask questions.
- Creativity and the ability to identify, build, manage and deliver on and offline content using a wide range of techniques for a variety of internal channels.
- Capable of translating jargon into easily accessible communications.
- Listening and influencing skills.
- The ability to build relationships and empathise with people at all levels of the organisation.
- Highly organised with excellent project management skills and capable of managing and prioritising multiple projects.
**Your experience**
- Proven copywriting experience.
- We would like you to have at least five years’ experience at a 'managerial’ level (however, please note that this role does not have any 'people responsibilities) within internal or change communications, or product marketing roles.
- We would like you to have experience in technology or product communications.
- You are looking for an opportunity to showcase your internal communication skills in a fast-paced and entrepreneurial environment.
- Flexible working is open for discussion.
**Professional Qualifications**
- A Bachelor’s degree-level (or equivalent), with a Marketing or Communications major
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