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Change Communications Manager

2 weeks ago

London, United Kingdom Serco Full time

Change Communications Manager
Serco- Defence
London, Hybrid
Competitive salary plus benefits

Serco are recruiting for a Change Communications Manager to join our Defence team. This vital role will lead our contract communications to develop and deliver contract-wide internal (change) communications within the business and facilitate external media management. This role will lead the communications relationship with the client and create and manage the delivery of communications whilst owning and managing relationships with the client’s senior communications team.

The post holder will work closely with Serco Group media relations, internal communications and other senior managers as required, creating content for and managing stakeholders up to CEO level.

Serco is a global leader in public services, known for delivering essential solutions that make a real difference in people’s lives. Joining Serco means being part of a forward-thinking organisation that values innovation, collaboration, and customer-centricity.

Main responsibilities of the role:

  • Lead internal communication for the contract by defining and agreeing communications priorities, putting in place appropriate communications channels and delivering against an agreed schedule.
  • Proactively provide communications consultancy/advice to colleagues, operational staff, sub-contractors, and the client as required. Provide guidance and statements in response to issues where necessary.
  • Create content and briefing materials for senior stakeholders in Serco.
  • Own and manage communications risks and issues associated with the contract, engaging a range of stakeholders to mitigate as necessary.
  • Liaise with internal teams, team members and subcontractors, facilitating media management support from Serco’s media relations team where needed.
  • Identify key communications issues, updates and engagement opportunities for staff and communicate them in a relevant, sensitive, and timely way.
  • Build and maintain positive client relationships with internal and external clients at Senior Management level or Heads of Service/department).
  • Be a main point of contact for Change communication ensuring that all stakeholders are aware of the high level and product-specific planning, scheduling coordination, and communication of changes.
  • Ensuring that key stakeholders are kept informed through the Service and Change lifecycle and that expectations are managed.

What you’ll need to do the role:

  • Able to achieve SC clearance.
  • A degree in a relevant subject, such as English Language, Communications, Journalism, Public Relations, Business or Marketing and/or equivalent experience in a comparable role, which included stakeholder management and supporting senior staff on communications issues for a minimum of five years.
  • Good understanding of the media, social media, and political landscape.
  • Ability to communicate across a diverse community of stakeholders; good networking and influencing skills.
  • Strong knowledge of mobilisations, transitions and transformation and the relevant change implications for people.
  • Excellent verbal and written communication skills, senior stakeholder management and interpersonal skills.
  • Ability to clearly articulate messages to a variety of audiences using varied methods.
  • Ability to work effectively at all levels in the organisation.
  • Able to analyse and interpret complex business information.
  • Ability to deliver high quality reports and presentations within tight timelines.
  • Able to demonstrate a detailed understanding of the markets that Serco operates in, and a deep understanding of the public sector.
  • Good MS Office Skills.

What we offer:

  • Up to 6% contributory pension.
  • 25 days annual leave plus bank holidays.
  • Annual leave purchase scheme.
  • Access to the Serco benefits portal offering discounts across major high street brands in Retail, Leisure & Hospitality.
  • Health and wellbeing support for you and your family, including an Employee Assistance Programme, Health Cash Plans, free flu jabs, and more.
  • Comprehensive career development opportunities, including role-specific training, leadership coaching, and formal study to support your growth with Serco.
  • A safe, inclusive, and supportive culture.
  • A company passionate about diversity and inclusion.

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Silver Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

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