Service Desk

2 weeks ago

Shirley, United Kingdom HR CAREERS & NATIONWIDE RECRUITMENT SERVICE Full time

**Service Desk Analyst**

**Based West Midlands**

**Salary up to £25,000 + Excellent Benefits**

This is an exciting opportunity for a service desk support professional to work for an exciting and growing business based in West Midlands. Close to Junctions on the M42, this is very easy to get to and also has bus and train links.

Working within a very busy and fast-moving financial services and IT environment within the Service Desk and Service Operations Group.

As a Service Desk Support professional, you will be providing first-class technical support and Service Delivery Life Cycle to clients.

You will be an enthusiastic and self-motivated IT Support professional who ideally has an ITIL and SLA background with experience in JIRA.

Working within a structured environment, you will assist in the support and release of business software to clients. In this role you will be required to evaluate/investigate/ analyse issues, fulfill requests raised by clients within agreed standards. Youwill also provide general assistance within all departments working within an SLA framework.

**Responsibilities**:

- Gather data to identify and fix a variety of system/business related problems.
- and storing information in accordance with company policy and standards.
- Ensuring testing is carried out, ensuring soft/hardware changes are useable by clients.
- Analysing data regularly to establish trends and root causes.
- The ability to quickly gain a clear understanding of technical challenges to systems
- Identify the areas impacted by systems change.
- Be able to use a range of analytical, planning and estimating techniques and tools.
- Provide 1st & 2nd line support to clients both internally and externally
- Good communication and service skills are essential to the role
- Able to work within a team
- The ability to understand and draw conclusions from data and client feedback
- Making decisions and using judgement.

**Knowledge skills & experience**
- **Experience of working in a Service Operations environment**:

- **Experience of working in an ITIL would be beneficial**:

- **Experience of working with ticket management systems, such as Jira**:

- Excellent Customer Service Skills
- Excellent Communication Skills
- Problem Solving Skills
- Gathering Information
- Strong written and verbal communication skills
- Strong time management and organisational skills
- **Demonstrable experience of working effectively within collaborative team structures, ideally in a technology-based business environment**:

- Experience of developing and working with SLAs in a diverse environment with multiple stakeholders
- Ability to analyse and simplify complex problems and to be able to communicate this to others at all levels
- Experience of documenting process and procedures under document management systems

This may suit a service desk analyst, 1st line technical support, 2nd line technical support pr service operative or ITIL professional.

This role is accessible from Knowle, Dorridge, Solihull, Coventry, Marston Green, Lichfield, Tamworth, Wolverhampton, Edgbaston, Dudley, Stafford, Worcester, Hereford, Bristol, Gloucester, Stroud, Birmingham Airport, Birmingham, Hall Green, Tamworth, Rugby,Kenilworth, Worcestershire, Droitwich, Solihull, Coventry, Marston Green, Birmingham Airport, Birmingham, Hall Green, Tamworth, Rugby, Redditch, Alvechurch, Studley, Wythall, Leamington Spa, Stratford upon Avon, Kenilworth, Worcestershire, Droitwich. SolihullBusiness Bark/ Birmingham Airport/ Birmingham International/ Dickens Heath Business Park., Watford, Milton Keynes, Oxford, Didcot, Towcester, High Wycombe

  • IT Service Desk Team Leader

    2 weeks ago

    Shirley, United Kingdom Associated Independent Stores Ltd Full time

    Here at **AIS**, we have an exciting opportunity available for an **IT Service Desk Team Leader** to join our IT team based in **Solihull**. You will join us on a full-time, permanent basis, and in return, you will receive a competitive salary of **£35,000 -£40,000 per annum.** AIS is the largest non-food buying group of its kind in the UK, with a...

  • Infrastructure and Service Desk Team Leader

    7 days ago

    Shirley, United Kingdom Associated Independent Stores Ltd Full time

    Here at **AIS**, we have an exciting opportunity available for an **Infrastructure & Service Desk Team Leader**to join our IT team based in **Solihull.** You will join us on a **full-time, permanent basis,** and in return, you will receive a **competitive salarydepending on experience.** **AIS** is the largest non-food buying group of its kind in the UK,...

  • IT Service Coordinator

    2 weeks ago

    Shirley, United Kingdom Stonegate Group Full time

    We are looking for an **IT Service Desk Coordinator** to help keep our Site systems running. Based at our Offices in Solihull, we have a dedicated Site Support Team who support our sites with any IT issues. This includes arranging the installationof equipment, diagnosing and maintaining equipment (Tills, Printers, PC’S, Servers, PEDs and Phones) to ensure...

  • Service Advisor

    1 day ago

    Shirley, United Kingdom Proactive Personnel Ltd Full time

    **_Service Advisor_** **_Permanent_P_osition - Main Dealer - Sociable Working Hours - Every Sunday Off - Training and Development Opportunities - Low Staff Turnover - Competitive Salary + Achievable Bonus_** - Salary starting at £28,000 P/A (Depending on Experience) + Bonus - Monday to Friday, 08:00-17:00 (8am-5pm). Alternate Saturdays 08:30-14:00...

  • IT Support Analyst

    2 weeks ago

    Shirley, United Kingdom Associated Independent Stores Ltd Full time

    Here at **AIS**, we have an exciting opportunity available for a **IT Support Analyst** to join our IT team based in **Solihull.** You will join us on a **full-time, permanent basis,** and in return, you will receive a **competitive salary** **AIS** is the largest non-food buying group of its kind in the UK, with a membership of 300 independent department...

  • IT Support Technician

    1 week ago

    Shirley, United Kingdom Associated Independent Stores Ltd Full time

    An exciting opportunity has arisen for a **IT Support Technician** to join the team based in **Solihull**. You will join us on a full time, permanent basis and in return you will receive a competitive salary. **AIS** is the leading home, fashion and leisure buying & services group in the UK, for independent retail. The business is in an exciting time of...

  • IT Support

    1 week ago

    Shirley, United Kingdom Associated Independent Stores Ltd Full time

    Here at **AIS**, we have an opportunity for a **IT Support &Application Analyst** to join our IT and team based in **Solihull.** You will join us on a **full-time, permanent basis,** and in return, you will receive a **competitive salary of up to £27,500 per annum.** **AIS** is the largest non-food buying group of its kind in the UK, with a membership of...

  • IT Support Engineer

    2 days ago

    Shirley, United Kingdom Initialize Full time

    **IT Support (1st / 2nd line) - ideally commuting distance to Birmingham, Manchester, Bristol, Leeds, London, Crawley or Cambridge - £27 - 30k + £5k car allowance.** **Skills/experience** - 2 years + experience in a similar role is essential, including the provision of desktop support in a Windows environment working to SLA’s - Experience or knowledge...

  • IT Support Technician

    1 day ago

    Shirley, United Kingdom CRG Recruitment Ltd Full time

    **IT Support Technician - Solihull** CRG Recruitment are working with a professional telecoms asset management services company based in Solihull who are looking to recruit an IT Support Analyst for their growing business. This is a great opportunity to get involved in a number of differenttasks across the IT function whilst delivering outstanding IT...

  • 1st Line Support Technician

    7 days ago

    Shirley, United Kingdom Pertemps Redditch Commercial Full time

    Professional telecoms management service specialist and consultancy looking to recruit an IT Support Technician into their busy team. My client buys new and refurbished telecom networking equipment from their partners worldwide, they refurbish, resellor responsibly recycle. Working as part of the IT Department, you will be responsible for 1st line support...

  • 1st Line IT Support

    3 days ago

    Shirley, United Kingdom Pertemps Redditch Commercial Full time

    Telecoms Management Service Specialist and Consultancy are looking to recruit a First Line IT Support Technician into their busy team. Working as part of the IT Department, you will be responsible for First Line IT Support across the group acting as the first point of contact for all IT related issues, managing support tickets through the groups ticketing...

  • Buyers Administrator

    2 weeks ago

    Shirley, United Kingdom Associated Independent Stores Ltd Full time

    Are you interested in kickstarting a career in buying? **AIS** is the largest home and leisure buying group in the UK and we are looking for an **Buyers Administrator** to support our Selector within the furniture team. You will need an eye for detail and enjoy working within a fast paced environment. As our **Buyers Administrator**, you will support the...

  • Visiting Development Manager

    1 week ago

    Shirley, United Kingdom FirstPort Full time

    **Job Role**: Visiting Development Manager (Ref 0641) **Location**: Shirley, Solihull, West Midlands **Salary**: £19,457.98 per annum plus benefits **Job Sector**: Retirement - Independent Living **Hours**: Monday to Friday 9am to 5pm (35 hours per week) As Visiting Development Manager, you will contribute to our vision of being the ** UK's...