Customer Support Coordinator

We are Places for People Living Plus, we provide outstanding supported housing, retirement living and tenancy sustainment services to a variety of customers.

We want you to join the Places for People and the 11,000 other colleagues on our journey; colleagues who have helped to build, manage, maintain places that people are proud to call home and stay active in. How do we do all this? We surround ourselves with customer focused people, attention-to-detail people and supportive people. Our people live and breathe our SPIRIT values; we are the place for spirited people.

**More about your role**

We are looking for a Customer Support Coordinator to join our team to work across our Enhanced Housing Management service. Working within sites across the South Tyneside area (all within walking distance from each other), you will support with the continued, safe provision of accommodation for the vulnerable customers as part of our outreach service.

You will be working closely with our customers to develop, deliver and co-ordinate housing and enhanced housing management services to customers with complex needs living in our accommodation across the area.

The role will involve working with customers, Group employees, outside agencies and professionals to deliver a holistic service that is of the highest standard with the view to sustaining long term tenancies. You will play a key role in signing up new customers to the service and in providing advice and guidance with the welfare/benefit system. You will be responsible for ensuring the maintenance of customers properties, including carrying out risk assessments and other health and safety monitoring as well as working closely with the housing management team regarding reporting repairs, voids and maintenance.

**Please note that this is a part-time lone working role, working 25 hours per week (Monday to Friday); the hours are flexible and can be discussed at interview.**

For more information please download our job profile available on our website.

**More about you**

Here at Places for People we are looking for someone who is as spirited as we, this is an emotive working environment and we need our staff to be positive and supportive. You will have experience working in potentially challenging situations, resilience is a key character trait for this role. Ideally you will have local knowledge to share with our customers.

You should have a good knowledge of housing management best practice, the letting procedures and tenancy compliance. It is imperative that you have previous experience supporting a vulnerable client group.

Ideally you will be a confident I.T. user who is a confident communicator that can influence in a positive manner when required. A good knowledge of the benefits system would be desirable but not essential.

**The benefits**

We are a large diverse and ambitious business, which will give you job security and all the challenge you could wish for. Here people can flourish, thrive, better themselves and work in fantastic communities with inspirational colleagues and customers.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package to help colleagues save money or make their lives a little bit easier which can include:

- Competitive salary, with a salary review yearly
- Pension with matched contributions up to 7%
- Excellent holiday package - up to 35 days annual leave with the option to buy or sell leave

Extra perks including huge discounts and offers from shops, cinemas and much more

**What's next?**

If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.