Customer Service Advisor

1 week ago


North Lanarkshire, United Kingdom Olleco Full time

Coatbridge, Glasgow
£22,000 Plus Benefits including Pension, BUPA Medical Cash Plan, Life Assurance, 29 Days’ Holiday,

A vibrant, world-class and innovative recycling and renewable energy company has a vacancy for a Customer Service Advisor on a permanent basis.

Olleco is the UK’s market leader for the collection and conversion of catering waste streams into renewable energy such as electricity, mains gas and biodiesel. We are also the UK’s leading supplier of vegetable oils for the catering industry.

As a Customer Service Advisor, you’ll help to deliver a high-quality service to customers and ensure orders are processed in line with delivery schedules. Your other duties will include:

- Customer service - dealing with additional delivery requests, the resolution of service issues and requests for information
- Consistently delivering customer service excellence
- Following up warm leads to gain new customers
- Administrative work necessary for the role

**You will need**:

- Proven experience in a call centre environment preferred
- A track record in helping to secure new customer accounts
- Experience of customer services and sales, ideally in a telesales or customer service environment
- The ability to work in a busy sales environment
- Strong IT/computer skills
- Good telephone and communication abilities
- GCSEs in English and Maths at grade C /4 or equivalent
- The ability to manage changing and conflicting priorities
- Good negotiating skills and strong customer focus
- The ability to understand and follow set processes

Training for the role and on Olleco systems will be provided. There will also be plenty of opportunities to participate in our ongoing in-house training programme.

Other organisations may call this role Customer Service Executive, Customer Service Assistant, Customer Service Rep, Customer Support Advisor, Customer Support Representative, Customer Care Advisor, or Customer Service Administrator.



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