Contact Centre Advisors

1 week ago


Croydon, United Kingdom Clarion Housing Group Full time

Hours: 36 per week
- Contract Type: Permanent

If you’re looking for a job where you can really make a difference, and deliver exceptional customer service we want to hear from you

We’re looking for a number of compassionate and friendly Contact Centre Advisors to join our Croydon/West Malling teams, supporting the continued success and growth of our Customer Contact Centre.

Who we are

Clarion Housing is the largest housing association in the country, with 125,000 homes across more than 170 local authorities. More than 350,000 people call a Clarion home their home.

We are committed to providing an exemplar customer service offer to all our residents and to investing in and maintaining our homes.

What you’ll be doing

You’ll be a natural people person with a 'can do’ attitude who thrives on performance and positive results and who is adaptable and willing to learn.
- With proven experience working within a customer service environment and excellent communication skills, you’ll manage and conclude enquiries effectively and sensitively at the point of contact where possible.

What we’re looking for

You’ll be confident using document management systems and have demonstrable problem solving skills, take ownership and resolve customer enquiries with a ‘Right First Time’ approach. Carrying out a range of admin tasks, liaising with colleagues and external agencies you’ll provide positive outcomes in a timely manner.

You’ll have a great team-spirit, with a continued understanding of the positive impact your work has on your team and our customers. You’ll be polite, friendly and professional with the ability to communicate to a wide range of people. We’re looking for people who have strong IT skills with the ability to multi-task.

Location: You’ll be based from either our Croydon or West Malling offices. You will work full time from the office for the first 8 weeks, whilst in training and academy. You will then be able to enjoy a blend of working from home and in the office in line with business needs.

Contract/Hours: All positons are permanent working 36 per week Monday-Friday

What you can expect from us

The main one (we think) is that you’ll become part of a friendly, fun and innovative team. Here at Clarion we’re dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle. As standard we offer;-
Competitive salaries that are benchmarked regularly against current market rates-
- Initial 25 Days annual leave (plus bank holiday), increasing to 30 days after 3 years’ service.-
- A flexible benefit scheme tailored to you, inclusive of dental insurance, restaurant card, cycle to work; we also give you 1% of your salary to spend on whichever approved benefit you like-
- Matched pension contributions of up to 7.5%-
- Flexible and agile working for the majority of our employees-
- A paid 6 week induction package followed by 2 weeks academy, where you will be fully trained before starting the roleOther perks- Eye care vouchers-
- Holiday trading scheme allowing you to buy and sell leave-
- Free counselling and legal advice scheme for you and your family-
- Interest free loans for season ticket and study leaveOur commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to enhanced maternity, adoption and paternity leave, and compassionate leave.

If you believe you have the qualities we’re looking for and are interested in working for an organisation that can really make a difference, then please apply

Closing Date: Friday 24th March at midnight

For further details on this vacancy and to download the role profile
- Contact Centre Advisor
please visit our website or click ‘apply’.

Diversity and Inclusion

We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.

We’re committed to building a strong, diverse workforce and making Clarion an inclusive place to work.



  • Croydon, United Kingdom Pension Protection Fund (PPF) Full time

    We’re the Pension Protection Fund. We protect millions of people in the UK who belong to defined benefit pension schemes. When these schemes fail, we’re ready to help. We do this by paying our members, by charging a levy and by investing sustainably. Our work has a real impact on people’s lives, so we strive to do it well, with integrity and their...


  • Croydon, United Kingdom Pension Protection Fund (PPF) Full time

    We’re the Pension Protection Fund. We protect millions of people in the UK who belong to defined benefit pension schemes. When these schemes fail, we’re ready to help. We do this by paying our members, by charging a levy and by investing sustainably. Our work has a real impact on people’s lives, so we strive to do it well, with integrity and their...


  • Croydon, United Kingdom Pension Protection Fund (PPF) Full time

    We’re the Pension Protection Fund. We protect millions of people in the UK who belong to defined benefit pension schemes. When these schemes fail, we’re ready to help. We do this by paying our members, by charging a levy and by investing sustainably. Our work has a real impact on people’s lives, so we strive to do it well, with integrity and their...


  • Croydon, United Kingdom Contact Centre Recruitment Full time

    Quality Assurance Assessor - Hybrid Working **Salary**: £26,000 - £29,000 plus amazing benefits Location: Croydon The role pays a basic salary between £26,000 - £29,000 per year plus excellent benefit package (37.5h per week) depending on experience. CCR have an excellent opportunity for a Quality Assurance Assessor within our clients dynamic Contact...


  • Croydon, United Kingdom Pension Protection Fund (PPF) Full time

    We’re the Pension Protection Fund. We protect millions of people in the UK who belong to defined benefit pension schemes. When these schemes fail, we’re ready to help. We do this by paying our members, by charging a levy and by investing sustainably. Our work has a real impact on people’s lives, so we strive to do it well, with integrity and their...


  • Croydon, United Kingdom Pension Protection Fund (PPF) Full time

    We’re the Pension Protection Fund. We protect millions of people in the UK who belong to defined benefit pension schemes. When these schemes fail, we’re ready to help. We do this by paying our members, by charging a levy and by investing sustainably. Our work has a real impact on people’s lives, so we strive to do it well, with integrity and their...


  • Croydon, United Kingdom Clarion Housing Group Full time

    Hours: 36 per week Contract Type: Permanent If you’re looking for a job where you can really make a difference, and deliver exceptional customer service we want to hear from you! We’re looking for a number of compassionate and friendly Contact Centre Advisors to join our Croydon/West Malling teams, supporting the continued success and growth of our...


  • Croydon, United Kingdom Altitude-Recruitment Limited Full time

    Contact Centre Team Manager, responsible for the day to day management of a team of Medical Assistance Advisors. Full Job Description JOB DETAIL Our client are based in Croydon and are the worlds leading B2B2C specialist and experts in the creation and delivery of unique solutions that combine service, insurance and technology to provide worldwide...


  • Croydon, United Kingdom Croydon Council Full time

    **Customer Services Advisors - Multiple roles - Part -Time 16 hours per week only*** **Grade 5 (£28,269 - £29,214pa based on 36hrs per week - part time salary to be pro-rata'd)** Croydon is a diverse borough with 13,400 social housing homes. Our vision is to create great homes, places, and communities to enhance life opportunities. As part of our vision...


  • Croydon, United Kingdom Negotaitors Family Centre Full time

    **Deputy Contact Coordinator** **Days of work: Monday-Sunday (Weekly Rota)** **Reports to: Line Manager** **Hours of work**: _Between _ **9:00 am and 6pm (21 hrs pw) including 2 Saturdays per month** **Salary: £10.00 - £12.00 PH Pro-rata - depending on experience** We are looking for a part time Deputy Contact Co-Ordinator to join our team by ensuring...


  • Croydon, Greater London, United Kingdom Croydon Council Full time

    Croydon is a diverse borough with 13,400 social housing homes. Our vision is to create great homes, places, and communities to enhance life opportunities. As part of our vision to transform housing services, we have created a new dedicated housing customer contact centre which will be the entry point for our customers. We are committed to delivering a...

  • Quality Coach

    3 days ago


    Croydon, United Kingdom CCR Recruitment & Selection Full time

    Quality Coach (Contact Centre) The role pays a basic salary between £26,000 - £30,000 per year (37.5h per week) depending on experience. CCR have an excellent opportunity for a Quality Coach within our clients dynamic Contact Centre based in the outskirts of London. Our client is passionate about providing customers a professional experience whilst...


  • Croydon, United Kingdom SWAN FAMILY CENTRE Full time

    In this challenging but highly rewarding role, you will be responsible for co-ordinating and supervising family time between children and their birth families at contact centres and community settings across the borough. **Duties and Responsibilities**: - You will complete a detailed recording of the observations you make during these sessions and will...


  • Croydon, United Kingdom Roadrunners Full time

    **Role** Contact Centre Booking Agent **Location** Croydon **Salary** £10.10 p/h a standard or £10.60 p/h if working a Friday or Saturday night. We are currently looking to hire two night shift workers, working a three nights on three nights off shift pattern. As a Contact Centre Booking Agent, you’ll be at the front line of our business assisting...


  • Croydon, United Kingdom The Ardonagh Group Full time

    We’re looking for a talented Contact Centre Team Leader who can use their knowledge and experience of the Insurance Industry to have direct responsibility for a team of Customer Service Executives. You will ensure the team’s day-to-day servicing and administration of client insurance requirements is completed in a timely, technically accurate and...


  • Croydon, United Kingdom The Ardonagh Group Full time

    We’re looking for a talented Contact Centre Team Leader who can use their knowledge and experience of the Insurance Industry to have direct responsibility for a team of Customer Service Executives. You will ensure the team’s day-to-day servicing and administration of client insurance requirements is completed in a timely, technically accurate and...


  • Croydon, United Kingdom Love Success Recruitment Full time

    Our client has been recognised as a 'Great Place to Work' for two consecutive years. They are expanding their operations in London and seeking enthusiastic Customer Service Representatives to join them at their newly revamped offices in South-West London.As a Contact Centre Agent you will be the first point of contact for visa applicants, ensuring a seamless...


  • Croydon, United Kingdom Spot On Sp. z o.o Full time

    About Croydon Croydon hasn’t seen expansion like we are currently experiencing since the 1960s. We’re already well underway with some £5bn of investment that will be completed over the next few years. New offices, new retail, and new homes will provide well-paid jobs and high-quality accommodation for our rapidly growing population. Croydon is a...

  • Customer Assistant

    7 days ago


    Croydon, United Kingdom Cordant Contact Centre Full time

    Croydon - 1 Part Time - Monday to Friday 16:00hrs to 20:00hrs Temp hourly rate -10.6 GBP Duration - till 31st Oct Address - Croydon Bedford Point (Core) Bedford Point,, 35 Dingwall Road,, Croydon CR0 2NG GBR Role Overview To assist in the provision of transaction processing services to one or a number of clients. To be responsible for defined core...

  • Customer Assistant

    7 days ago


    Croydon, United Kingdom Cordant Contact Centre Full time

    Lansdowne-1 Full Time -Hours are full-time 8 to 8 alternative early and late shift Temp hourly rate -10.6 GBP Duration -Till 31st Oct'22 Address - The Lansdowne Building, No 2 Lansdowne Road R9 2ER, Croydon CR9 2ER GBR Role Overview To assist in the provision of transaction processing services to one or a number of clients. To be responsible for defined core...