Network Supervisor

**Location**:Windsor Street, Birmingham, with frequent travel

**Role Type**: Permanent, full time (42 hours)

**Salary**:£38,818 - £45,667 (dependent on qualifications and experience)

**Setting the standards all of our customers will love and others will aspire to**

At Cadent we’re excited to be part of the future of UK energy We’ve got a clear roadmap that will both drive our performance to the forefront of our industry and support the UK government in achieving their net zero target by 2050.

We’re making a difference through innovation and new ways of working. Together we’re shaping a cleaner, greener future for our 11 million customers who we put at the heart of everything we do.

**The Opportunity**

Our Customer Operations Team are committed to keeping our customers safe and warm. Looking after the gas pipes to 11 million homes and businesses throughout the UK, they quite literally keep the energy flowing.

As a Network Supervisor you’ll be accountable for the supervision of emergency and repair activities within a geographical area of our North West Gas Distribution network, ensuring these activities are carried out safely and efficiently. You’ll also provide visible front-line engagement with field engineers, customers and key stakeholders to deliver the Cadent vision and culture. You’ll champion Cadent priorities of safety, compliance, customer, performance excellence and efficient workload delivery.

Key accountabilities of our Network Supervisor will also include:

- Embedding a culture of Continuous Improvement within a team through the use of Performance Excellence, implementing of visual performance management and problem-solving techniques
- Supervising an effective and highly motivated regional workforce, delivering year-on-year cost efficiencies and improvements in productivity and resource utilisation whilst maintaining world-class operational excellence, safety, and customer satisfaction
- Carrying out workplace inspections to demonstrate compliance with the required standards/company procedures for dealing with Public Reported Escapes, Repair and Replace activities
- Ensuring individuals comply with policy and work procedures and achieve company standards of service throughout all activities
- Authorising and preparing perimetry requirements in accordance with Safe control of Operations procedures
- Holding both Authorising Engineer and Competent Person status as required
- Managing sickness/absenteeism and low-level disciplinary procedures for direct reports, to ensure compliance with company policy
- Acting as the public face of Cadent when responding to complaints and enquiries where required.
- Ensuring data recording and accuracy within the relevant network is appropriate and complete to support accurate management and regulatory reporting
- Monitoring workforce operational performance to ensure all objectives are met and that problems are anticipated and resolved. Implement Performance Improvement Plans where required
- Accountable for on-site incident supervision and investigation in adherence with EM72 and EM77 procedures in response to reports requiring escalation. i.e. Fire, Explosion, Suspected CO poisoning, Evacuation
- Sharing, promoting and implementing technical and procedural best practice
- Ensuring works are in full compliance with NRSWA and developing high performing relationships with the Local Authority streetworks team

Please note this role will also include standby duties.

**What You’ll Bring**

We’re looking for individuals with a strong Customer focus, who hold the following skills and experience:

- Good understanding of relevant codes of practice, engineering instructions safety and statutory regulation
- Strong understanding of HSE regulations relevant to role
- Strong understanding of OSGEM 2
- Strong understanding of NRSWA
- Good understanding of planning / resource management
- Good communication Skills, verbal and written
- Coaching, influencing skills
- Risk Management
- Contract Management
- Project Management
- Regulatory awareness
- Financial awareness

**Desired qualification requirements include**:

- HNC / NVQ or equivalent in an engineering discipline.
- City & Guilds SNVQ 6012 Emergency Service Operations competence certificate.
- NRSWA Supervisor certification
- Safety qualification (such as NEBOSH, IOSH Certificate)
- SCO qualification and previous experience would be desirable

This role will also involve frequent travel and therefore a driving licence is essential for this role.

**What’s In It For You**

Here at Cadent, we are committed to supporting our employees to get the best out of themselves. For this role in particular we can offer:

- Funding and support towards completing qualifications
- Ample opportunity for progression within the business
- Mentoring and guidance opportunities

As a company, we are working flexibly, if this is something that you are interested in then please don’t hesitate to contact