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German (+ Either Italian, French or Spanish)
3 weeks ago
**We have a new job opportunity for a German (and also either Italian, Spanish or French) speaking Customer Service Specialist to join a global cosmetics and lifestyle beauty brand and support their German, and also Italian, French or Spanish, speakingbusiness clients with daily customer service queries.
LOCATION**
London office - Remote working due to Covid available but then office based/hybrid (2-3 days a week)
**LANGUAGES**
German and English is essential. Fluency ALSO in either French, Spanish or Italian
**COMPANY**
Our client is globally recognised cosmetics and lifestyle beauty brand, developing a fantastic range of skin care products that are instantly recognized across the world.
**THE JOB**
In order to manage all interaction with their German (and also either French, Spanish or Italian) speaking clients, they wish to recruit a **German (and also either Italian, French or Spanish) speaking Customer Service Care Specialist.**Working as part of their multilingual client support team, your role will include the following duties and responsibilities:
- Maintain a high level of service awareness and a customer centric attitude at all times.
- Deal with complaints where necessary and handle difficult scenarios with professionalism.
- Processing orders and returns.
- Being aware of the individual and departments weekly KPIs.
- Develop and maintain a knowledge base of the evolving products and services
- Assist in ad-hoc translation and copywriting.
- Assist in ad-hoc project work to improve the Customer Experience or assisting in events
- Provide regular and quantifiable feedback to the Managing Director of Germany and Head of Customer Care
**CANDIDATE EXPERIENCE, KNOWLEDGE & SKILLS**
- Fluent German and English is essential AND fluency ALSO in either French, Italian or Spanish - 3 languages is essential
- Experience in Customer Service, with previous contact centre experience
- Demonstrate effective team working skills.
- Excellent written and verbal communication skills, with good spelling and grammar.
- Ability to build rapport with clients.
- Responds well to change and accepts it as an opportunity to improve.
- Positive and flexible attitude, and able to take initiative.
- Excellent eye for detail and good organizational skills
- Excellent IT skills: Windows, Excel, Word, Data input, Outlook. Use of Zendesk or similar systems is an advantage.
**SALARY, BENEFITS, WORKING HOURS**
£30,000 - £34,000 benefits. Once COVID has eased this role will be flexible working location - office is based in Liverpool Street, London, Monday to Friday between the hours of 8.30am-5.30pm. (37.5 hours a week).
Excellent benefits are included: Vitality health insurance (private healthcare, gym membership, health products, pension, 50% discount on staff products, team lunches etc.)
Contact: Jonathan Grimes
