Service Design

1 week ago

North Acton, United Kingdom Currys Full time

**Service Design & Transition Lead**:
**Service Design & Transition Lead**

**Permanent**

**Hybrid working**

Our passion at Currys is helping everyone enjoy the latest tech. We’re proud of the service levels we provide for our customers - online, in-store or in their homes. And it’s all down to our people, 30,000+ capable and committed colleagues, learning together, growing together, making us amazing and celebrating the wins.

You will deliver this by working closely with Programme and Operational Stakeholders to achieve the agreed Service Acceptance Criteria. You will be responsible for building a robust Service Operations Model for our transformed services using Digital and Cloud architectures. You will be responsible for ensuring Service Requirements are effectively documented, implemented and tested in line with overall business expectations

**Responsibilities include**:

- Service Acceptance Criteria, Service Design, Service Readiness, Operational Acceptance Testing and Service Risk management through the project life-cycle
- Delivering a robust Support Model aligned to the existing and strategic Operating Model
- Stakeholder and relationship management - Management of internal, client, peer and senior project and operational stakeholders
- Ensuring accurate Service Setup and Service Run estimates are provided to the projects and ensuring Service Readiness activities are managed within the agreed budget
- Ensuring Non-Functional requirements are understood and agreed at Inception stage
- Creating a Service Design and Transition Plan that is aligned to the Project Delivery Plan
- Ensure all relevant operational teams are well equipped with Service Training and Operational Runbooks to provide effective operational support.

Your primary objective will be to achieve operational readiness and ensure controlled transition of IT Services from Projects into Operational delivery by providing governance and assurance over projects throughout their lifecycle until the Service is appropriately handed over to the operational Service Owners.

**Key attributes we are looking for include**:

- Solid experience and background in IT Service Management with a detailed understanding of a broad range of IT Service Management processes and Operational Support Models
- Proven experience of leading Service Design and Transition in an Agile environment and delivering services into a target DevOps Operating Model.
- Vendor management - Managing multiple vendors and an understanding of a ‘win-win culture’ through structured operational reviews and strategic relationship management

**Education/Qualifications**
- ITILv3 qualification in Service Strategy, Service Design or Service Transition

We know our people are the magic ingredient in our success. That’s why we reward you with benefits that go deeper than just the day-to-day. Benefits that work for you, your lifestyle and your career. They include:

- ** Company bonus**:

- ** Development opportunities**

Beyond that, we’ll be with you every step of the way, enabling you to get the most out of your role, grow your skills your way, and see your career develop in the way you want. Be part of our talented team and unbox your passion at the UK’s best-known retailer in tech.

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