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Application Support

3 weeks ago

Guildford, United Kingdom First 4 Personnel (& Temps) Ltd Full time

Joining a small team the Application Support role will involve speaking to customers with program support. This is mostly dealing with general queries on both the day to day use of the program as well as technical queries in the following areas:

- Log, and prioritise issue from external customers on system
- Investigate reported issues to resolution. This might involve:

- Escalate issues to team leaders and management as appropriate
- Log bugs with Development and manage customer expectations regarding delivery of fixes
- Perform customer call backs and monitor calls through to resolution
- Roll out upgrades to customers, providing additional support on new modules
- Carry out supplier account creation and administration ensuring the process is managed and runs smoothly.

**What does the Application Support need?**
- Degree level education or good A level qualifications
- Experience of working in a customer facing or customer service role
- Experience of troubleshooting and service support is preferred
- Working knowledge of web protocols and infrastructure
- Ideally experience of SQL Query
- ITIL
- Good communication and ability to build rapport is a given

**What's on offer for the Application Support?**
- Salary £30,000 - £38,000 dep. exp. of software and technologies
- Company performance bonus 5.5% of salary (based on co. hitting 100% target; %ge of 5.5% otherwise)
- Mon to Fri 09:00 to 17:30 1 hour for lunch - 37.5 hour week
- Holiday 20 days (+BH) rising to 21 days after 2 yrs and 1 day for every year after to max of 25 days
- Sick pay
- Pension matched at 5% each or EE 6% ER 7%
- Share options - for individual bonus
- Hybrid role - Guildford office - 2 or 3 days a week - so must be local
- Opportunity to learn and expand skills

helpdesk, technical analyst, first line, second line, tech support, technical support, Software Support, product support, MS Azure, SQL Server, Oracle, C#, C++,.net, Web, SQL query, Application Support,

F4P Recruitment is an established Recruitment Consultancy, Surrey-based, providing a full recruitment solution of temporary and permanent staff within the Surrey and Hampshire area, over 4 divisions: Accountancy & Finance; Sales & Marketing; Business OfficeSupport;IT & Executive. You must reside in UK and be able to produce evidence of eligibility to work in UK. F4P Recruitment does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation.We are acting as a Recruitment Agency & are GDPR compliant.