Application Support Analyst

2 weeks ago


Guildford, United Kingdom SRS-Recruitment Full time

Our client is a market leader provider of the full spectrum of data, technology, and consultancy services to the Pension industry.

This role reports to the Application Support Manager and is to provide support for the company’s suite of eProducts to their clients.

It involves thinking on the spot dealing with both incidents and service requests, cross working with other teams to get to the bottom of the problem.

You will gain a broad knowledge of the company products as well as developing your technical skillset.

This role involves working flexibly from our clients offices in Guildford (they do operate a hybrid working model involving work from home).

**Main responsibilities and accountabilities include**:

- Provide support for suite of eProducts
- Writing SQL queries to resolve issues and improve existing functionality.
- Peer reviewing and testing colleagues work.
- Writing technical specifications to be passed to the development team where changes are required to the core system.
- Record and track all problems/requests reported to the Support desk
- Maintain and create support desk documentation.

Our client provides excellent training delivered by their own internal training team and you will be given the opportunity to grow and progress in your career.



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