Administrator
3 days ago
Our client, a leading luxury goods distributor based in beautiful Henley on Thames, are seeking an Administrator to join their Service Centre. This is a fantastic opportunity for someone with some previous admin experience, however full training is providedso experience is not essential. You will just need a can-do attitude and willingness to learn and develop
As the Service Centre Administrator, you will be integral in supporting the centre in delivering exceptional service. Focusing on ensuring products enter and exit the service flow in an efficient and accurate manner.
**The role will involve**:
- Reception/booking-in process off all Service Centre repairs
- Photographing products and reviewing product history
- Ensuring client information is entered accurately and kept up to date
- Produce and action estimates/proceeds within agreed timeframes
- Providing appropriate technical explanations in an easy-to-understand manner when required
- Monitor estimate reminder report and act as necessary
- Allocate picked components to relevant repairs
- Generate invoices for service repairs and monitor payments received
- Process completed repairs ready for dispatch by logistics
- Liaise with clients to arrange dispatch dates and locations
- Update tracking details in system and inform client as appropriate
- Ensure all relevant accessories and documents are returned
- Arrange warranty collections from direct clients when required
- Monitor and replenish Service Centre administration resources
- Continually seek to improve Service Centre processes
- Remain current with company innovations, products and services.
- Able to demonstrate exceptional customer service
- Able to manage time effectively and prioritise as required
- The ability to understand and manage client expectations
- Able to demonstrate confident and polite communication skills across multiple platforms
- Experience in an admin role would be beneficial
This is a full time, Monday to Friday role offering great opportunities for progression and development.
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