IT Technician

**IT Technician**
Norwich
£24,000 - £25,500
Are you looking to take the next step in your IT career in a role that will offer excellent chances of progression in a bustling environment? Then this will be the job for you. This new role is looking for an experienced IT technician to join their team helpdrive forward their department offering first class IT support to the rest of the departments within the company.
You will be responsible for the IT desk, the key duties will be to support the use of IT through the maintenance of software, hardware and related equipment, and provide support to staff to ensure administration and learning outcomes are maximised and providesome training and coaching for staff to up-skill and enable access to systems, and support with accessing IT resources. Time keeping and absence while reporting back to the ICT manager.
To be suitable for the role you will have the following qualifications and experience:

- Experience operating Office 365 and Active Directory
- Experienced with computer builds and password resets etc.
- Motivated with the ability to work independently, effectively and efficiently
- Excellent communication and people skills
- Excellent attention to detail
- Able to work using own initiative
- Be tactful and diplomatic when dealing with sensitive information and matters

Main Responsibilities
- Install and maintain computer hardware, clients, laptops, audio/visual equipment and peripherals.
- Support in the management of the inventory of IT equipment and ensure it is up to date.
- Carry out routine administration including data backups and Active Directory maintenance.
- Support in the maintenance of a disaster recovery plan, including testing.
- Carry out software installation, maintenance and upgrading in line with the Development Policy.
- Ensure that computer workstation images are kept up to date.
- Keep abreast of technological developments and encourage the use of IT at all levels