2nd Line Support

5 days ago

Norwich, United Kingdom Proactive IT Full time

9506CF7

£160 - 185 per day + Inside IR35

2 nd Line Support Technician

Our client is looking for a 2 nd Line support Technician to join ASAP on a contract basis. For this role you will have the below essential skills & experience.

Inside IR35

5 days on site

Skills/Experience

Extensive 2 nd Line Support experience

Monitor the IT Infrastructure helpdesk on a daily basis

Develop, maintain and act upon pro-active fault identification and avoidance practices, including testing operational sites’ services to prove functionality ready for operations

Promote and assist in the development and implementation of fault reporting policies, processes and systems and ensure proper and safe use of IT equipment by users, proposing changes to working practices and procedures to comply with new legislation

Participate as a project team member in IT projects as directed by the IT manager

Maintain the Asset registers for hardware, software and licences required by the company

Have a good understanding of Dell hardware from servers to laptops and to keep a record of software changes

Drive and promote quality and timely fault reporting, diagnosis and resolution for the IT and Telephony systems

Monitor the system backup procedures on a daily basis and notify IT Infrastructure of any issues

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

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