Senior Service Manager

4 days ago


Salford, Salford, United Kingdom MPI Limited Full time

Location: BBC Manchester Quay House, Salford Quays, Salford, M50 2QH

Department: Business Operations

Duration: 6 months

Start date: 19/03/2025 or ASAP

Note: Candidates must be able to travel to London for the first week of the contract for an induction.

Working Hours: Monday – Friday, 9am – 5pm

Interview process: 1 stage teams with panel of 3.

Overview

The team manages the full lifecycle of I.T Assets (hardware, software, peripherals) from procurement to disposal, ensuring value, operational efficiency, and compliance. The team is financially accountable for all I.T asset spend across News.

Our client has over 20,000 I.T assets and licenses ranging from laptops, desktops, monitors, desk phones, mobile phones, tablets, and SIM cards. In addition to ensuring that all users have the correct kit and software to do their best work, these assets must be accounted for and set up to be charged to the correct cost codes.

When people join or leave, it is important to keep track of where their assets have gone to or returned to be reused by new joiners. Our client has a responsibility to safeguard I.T assets and ensure they are not mishandled. The ITAM team works through over 400 cost centres tracking and tracing assets to ensure they are assigned and charged correctly.

Role Responsibility

The role is responsible for the lifecycle management of IT assets and the operation of key controls in your designated business unit. You will be the escalation point for user's IT problems and issues that cannot be solved through the standard process. You will ensure compliance with stakeholder policy and ensure that exceptions receive the appropriate level of authorisation.

  • To be accountable for auditing, managing, and tracking assets, including the setup of new hardware/software.
  • To be responsible for communicating IT strategy and policy within your business unit.
  • To work with senior stakeholders in forecasting the IT technology needs of your business unit.
  • To be the approver for IT spend in your business unit.
  • To manage 'self-service' solutions including laptop loan lockers and I.T vending unit.
Seniority level

Mid-Senior level

Employment type

Contract

Job function

Information Technology

Industries

IT Services and IT Consulting, IT System Operations and Maintenance, and IT System Installation and Disposal

#J-18808-Ljbffr

  • Salford, Salford, United Kingdom BBC Group and Public Services Full time

    Fixed Term - Full TimeLocation: London, GB, W1A 1AA or Salford, GB, M50 2QHJob Closing Date: 13/04/2025THE ROLEJob Reference: SF22572Band: DSalary: Up to £55,000 depending on relevant skills, knowledge and experience.Contract type: 6 month Fixed Term Contract (attachment)Location: Office Base can be either London Broadcasting House or Salford Quay House....


  • Salford, Salford, United Kingdom Liberty Full time

    Liberty is a property services provider to public, domestic and commercial clients across the UK. Established in 1969, we offer professional gas installation, maintenance and servicing, as well as energy solutions, electrical installations and property building and maintenance services.The role offers the choice to be based and work out of any one of our...


  • Salford, Salford, United Kingdom Unika Full time

    Liberty is a property services provider to public, domestic and commercial clients across the UK. Established in 1969, we offer professional gas installation, maintenance and servicing, as well as energy solutions, electrical installations and property building and maintenance services.The role offers the choice to be based and work out of any one of our...


  • Salford, Salford, United Kingdom THRIVE CHILDCARE AND EDUCATION Full time

    Job Description Senior Support Manager Required in:North West England 40 Hours Per Week£38,000 to £40,000 Per Annum Plus £4,000 Car Allowance We are looking for a Senior Support Manager to join our incredible Thrive Childcare and Education team in the North West England. We are looking for an experienced leader to support and guide management teams in...


  • Salford, Salford, United Kingdom Bupa Full time

    Job Description:Service Delivery Manager - MSKLocation: Bupa Place (Salford Quays)Hybrid role - required to be at Bupa place weekly with flexibility to work from home.Permanent roleSalary: £62,000 plus 10% management bonus and benefitsFull Time - 37.5 hours per weekWe make health happenWe have an exciting opportunity for a Service Delivery Manager to join...


  • Salford, Salford, United Kingdom Bupa Full time

    Job Description:Service Delivery Manager - MSKLocation: Bupa Place (Salford Quays)Hybrid role - required to be at Bupa place weekly with flexibility to work from home.Permanent roleSalary: £62,000 plus 10% management bonus and benefitsFull Time - 37.5 hours per weekWe make health happenWe have an exciting opportunity for a Service Delivery Manager to join...


  • Salford, Salford, United Kingdom Michael Page (UK) Full time

    Permanent opportunity in a growing business, growing sectorLovely team & positive working environment to flourish inAbout Our ClientMy client is a dynamic business that has been operating across a growing sector for the past 30 years.Turning over circa 38 million pounds and aiming to double that in 2025, they have lots of growth on the horizon making them an...


  • Salford, Salford, United Kingdom Marks and Spencer Full time

    SummaryThe Service Assurance Lead is a senior role responsible for managing a team of Service Assurance Managers to deliver Service Management assurance across assigned product, platform, and infrastructure Tribes.Embedded within D&T Tribes, the team ensures Service Management practices are fully integrated and IT services meet required Service Levels for...


  • Salford, Salford, United Kingdom Experis - ManpowerGroup Full time

    Job Title: Service Management LeadLocation: Mancehster 3 days onsite per weekJob Type: 3 month contractRate: £750 to £850 dependant on experience via umbrella companyJob Overview:My client is seeking a dynamic and experienced Service Management Lead to drive service excellence within a product-led environment. This role requires a strategic thinker with...


  • Salford, Salford, United Kingdom Experis - ManpowerGroup Full time

    Job Title: Service Management LeadLocation: Mancehster 3 days onsite per weekJob Type: 3 month contractRate: £750 to £850 dependant on experience via umbrella companyJob Overview:My client is seeking a dynamic and experienced Service Management Lead to drive service excellence within a product-led environment. This role requires a strategic thinker with...


  • Salford, Salford, United Kingdom Experis Full time

    Job Title: Service Management LeadLocation: Mancehster 3 days onsite per weekJob Type: 3 month contractRate: £750 to £850 dependant on experience via umbrella companyJob Overview:My client is seeking a dynamic and experienced Service Management Lead to drive service excellence within a product-led environment. This role requires a strategic thinker with...


  • Salford, Salford, United Kingdom Experis UK Full time

    Job Description Job Title: Service Management LeadLocation: Mancehster 3 days onsite per weekJob Type: 3 month contractRate: £750 to £850 dependant on experience via umbrella companyJob Overview:My client is seeking a dynamic and experienced Service Management Lead to drive service excellence within a product-led environment. This role requires a...


  • Salford, Salford, United Kingdom Bright Purple Full time

    Service Introduction Manager (Contract)£331 Inside IR356 MonthsWe are looking for aService Introduction Manager to join our financial services client.What Youll Do:Managing Service Introduction & ChangeOversee the structured introduction of new services and changes, ensuring quality standards, operational requirements, and transition processes are met...

  • Senior Bartender

    4 weeks ago


    Salford, Salford, United Kingdom Sexy Fish Full time

    Sexy Fish Manchester, located in the heart of Spinningfields, is an avant-garde dining destination celebrated for its opulent decor, innovative cuisine, and electric atmosphere. As a pioneer in the culinary scene, Sexy Fish offers a unique blend of art, fashion, and culinary excellence. Our food takes its inspiration from Asian cuisine, with a focus on Japan...


  • Salford, Salford, United Kingdom Experis Full time

    Job Title: Service Management LeadLocation: Mancehster 3 days onsite per weekJob Type: 3 month contractRate: £750 to £850 dependant on experience via umbrella companyJob Overview:My client is seeking a dynamic and experienced Service Management Lead to drive service excellence within a product-led environment. This role requires a strategic thinker with...


  • Salford, Salford, United Kingdom MARKS&SPENCER Full time

    SummaryThe Service Assurance Lead is a senior role responsible for managing a team of Service Assurance Managers to deliver Service Management assurance across assigned product, platform, and infrastructure Tribes.Embedded within D&T Tribes, the team ensures Service Management practices are fully integrated and IT services meet required Service Levels for...


  • Salford, Salford, United Kingdom MARKS&SPENCER Full time

    SummaryThe Service Assurance Lead is a senior role responsible for managing a team of Service Assurance Managers to deliver Service Management assurance across assigned product, platform, and infrastructure Tribes.Embedded within D&T Tribes, the team ensures Service Management practices are fully integrated and IT services meet required Service Levels for...


  • Salford, Salford, United Kingdom Marks & Spencer Full time

    Service Level Management & Insights Lead - Salford, Greater Manchester Everyone is welcome at M&S. No exceptions. It's your background, abilities and differences that make you, uniquely you. And when you're part of M&S, that individuality has the potential to make waves.Summary The Service Level Management and Insights Lead will ensure that all SLA/XLA's...

  • Transport Manager

    4 days ago


    Salford, Salford, United Kingdom Premierofficesystems Full time

    Join to apply for the Transport Manager role at PREMIER OFFICE SYSTEMSLocation: IrlamSalary: £50kDuration: Initial 6-month fixed-term contract, with the possibility of becoming permanent.We are seeking a Transport Manager to oversee and manage the transport operations at our client, based at their Irlam site, ensuring the smooth and efficient running of our...


  • Salford, Salford, United Kingdom Marks and Spencer Full time

    SummaryThe Service Level Management and Insights Lead will ensure that all SLA/XLA's are underpinned by service levels, which are agreed with D&T and its suppliers and will ensure that the measurement and reporting of the service level performance and quality is accurate, high quality and optimised through continual improvement.You will ensure that...