Service Management Lead

1 week ago


Salford, Salford, United Kingdom Experis - ManpowerGroup Full time

Job Title: Service Management Lead
Location: Mancehster 3 days onsite per week
Job Type: 3 month contract
Rate: £750 to £850 dependant on experience via umbrella company

Job Overview:
My client is seeking a dynamic and experienced Service Management Lead to drive service excellence within a product-led environment. This role requires a strategic thinker with strong leadership and matrix management capabilities who can collaborate across teams to deliver outstanding service outcomes. The ideal candidate will have a proven track record in service management, ensuring seamless operations, continuous improvement, and stakeholder alignment.

Key Responsibilities:

  1. Service Strategy & Execution: Define and implement service management frameworks, ensuring alignment with business objectives and customer needs.
  2. Product-Led Environment: Work closely with product teams to ensure service strategies support product lifecycle management and customer experience.
  3. Leadership & Matrix Management: Lead cross-functional teams within a matrix organization, influencing and driving service improvements across departments.
  4. Outcome Delivery: Establish key performance indicators (KPIs) and service level agreements (SLAs) to measure and improve service performance.
  5. Stakeholder Engagement: Partner with internal and external stakeholders, ensuring service delivery meets business and customer expectations.
  6. Incident & Problem Management: Oversee incident resolution processes, driving root cause analysis and continuous improvement initiatives.
  7. Process Optimization: Identify and implement best practices in ITIL and service management to enhance efficiency and reduce risks.
  8. Change Management: Lead and support change initiatives, ensuring minimal disruption to business operations while maximizing value delivery.
  9. Risk & Compliance: Ensure service management processes adhere to regulatory and security requirements.

Required Skills & Experience:

  1. Proven experience in service management leadership, preferably within a product-led environment.
  2. Strong understanding of ITIL principles and best practices in service management.
  3. Experience in matrix management, leading cross-functional teams to achieve service excellence.
  4. Ability to deliver measurable outcomes, demonstrating impact on business operations and customer experience.
  5. Excellent communication and stakeholder management skills, with the ability to influence and collaborate effectively.
  6. Strong problem-solving and analytical abilities, with a proactive approach to continuous improvement.
  7. Experience working with service management tools (e.g., ServiceNow, Jira Service Management, etc.).
  8. Familiarity with Agile methodologies and DevOps principles is a plus.

Preferred Qualifications:

  1. ITIL certification (Foundation or higher) preferred.
  2. Project management experience (PMP, PRINCE2, or Agile certifications are a plus).
#J-18808-Ljbffr

  • Salford, Salford, United Kingdom Experis UK Full time

    Job Description Job Title: Service Management LeadLocation: Mancehster 3 days onsite per weekJob Type: 3 month contractRate: £750 to £850 dependant on experience via umbrella companyJob Overview:My client is seeking a dynamic and experienced Service Management Lead to drive service excellence within a product-led environment. This role requires a...


  • Salford, Salford, United Kingdom Marks & Spencer Plc Full time

    SummaryThe Service Assurance Lead is a senior role responsible for managing a team of Service Assurance Managers to deliver Service Management assurance across assigned product, platform, and infrastructure Tribes.Embedded within D&T Tribes, the team ensures Service Management practices are fully integrated and IT services meet required Service Levels for...


  • Salford, Salford, United Kingdom MARKS&SPENCER Full time

    SummaryThe Service Assurance Lead is a senior role responsible for managing a team of Service Assurance Managers to deliver Service Management assurance across assigned product, platform, and infrastructure Tribes.Embedded within D&T Tribes, the team ensures Service Management practices are fully integrated and IT services meet required Service Levels for...


  • Salford, Salford, United Kingdom Moody's Investors Service Full time

    Location(s):The Alexandra 200-220, The Quays, Salford, M50 3SP, GB Line Of Business: COR(COR) Job Category:Sales & Marketing Experience Level: Experienced HireAt Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are -...

  • Service Request Lead

    2 weeks ago


    Salford, Salford, United Kingdom Marks & Spencer Full time

    Service Request Lead - Salford, Greater Manchester Everyone is welcome at M&S. No exceptions. It's your background, abilities and differences that make you, uniquely you. And when you're part of M&S, that individuality has the potential to make waves.All the details Summary As Service Request Practice Owner you\\\'ll play a pivotal role in transforming...


  • Salford, Salford, United Kingdom Marks and Spencer Full time

    All the detailsSummaryAs Service Request Practice Owner you'll play a pivotal role in transforming the IT service experience for M&S colleagues and stores. You'll spearhead the optimisation of Service Request processes and the Service Request Catalogue, ensuring seamless, self-service access to IT services through innovative technologies.In this strategic...


  • Salford, Salford, United Kingdom MARKS&SPENCER Full time

    SummaryAs Service Request Practice Owner you'll play a pivotal role in transforming the IT service experience for M&S colleagues and stores. You'll spearhead the optimisation of Service Request processes and the Service Request Catalogue, ensuring seamless, self-service access to IT services through innovative technologies.In this strategic role, you'll...


  • Salford, Salford, United Kingdom Marks & Spencer Full time

    Service Level Management & Insights Lead - Salford, Greater Manchester Everyone is welcome at M&S. No exceptions. It's your background, abilities and differences that make you, uniquely you. And when you're part of M&S, that individuality has the potential to make waves.Summary The Service Level Management and Insights Lead will ensure that all SLA/XLA's...


  • Salford, Salford, United Kingdom Bupa Full time

    Job Description: Service Delivery Manager - MSK Location: Bupa Place (Salford Quays) Hybrid role - required to be at Bupa place weekly with flexibility to work from home. Permanent role Salary: £62,000 plus 10% management bonus and benefits Full Time - 37.5 hours per week We make health happen We have an exciting opportunity for a...


  • Salford, Salford, United Kingdom Bupa Full time

    Job Description:Service Delivery Manager - MSKLocation: Bupa Place (Salford Quays)Hybrid role - required to be at Bupa place weekly with flexibility to work from home.Permanent roleSalary: £62,000 plus 10% management bonus and benefitsFull Time - 37.5 hours per weekWe make health happenWe have an exciting opportunity for a Service Delivery Manager to join...


  • Salford, Salford, United Kingdom Bupa Full time

    Job Description:Service Delivery Manager - MSKLocation: Bupa Place (Salford Quays)Hybrid role - required to be at Bupa place weekly with flexibility to work from home.Permanent roleSalary: £62,000 plus 10% management bonus and benefitsFull Time - 37.5 hours per weekWe make health happenWe have an exciting opportunity for a Service Delivery Manager to join...


  • Salford, Salford, United Kingdom MARKS&SPENCER Full time

    What's in it for youBeing a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.Here are...


  • Salford, Salford, United Kingdom Sodexo Full time

    Job DescriptionSoft Services ManagerMonday - Friday 09:00 - 173040 hours per week32,000 - 34,000 DOE with Excellent BenefitsFree Onsite ParkingJob IntroductionAt Sodexo, we're passionate about delivering exceptional service and creating meaningful experiences for our clients, customers, and employees. We are currently seeking a dedicated and dynamic Soft...


  • Salford, Salford, United Kingdom Sodexo Full time

    Job Introduction Job Description Soft Services Manager Monday - Friday 09:00 - 1730 40 hours per week 32,000 - 34,000 DOE with Excellent Benefits Free Onsite Parking Job Introduction Exciting careers. At Sodexo, we're passionate about delivering exceptional service and creating meaningful experiences for our...


  • Salford, Salford, United Kingdom TalkTalk Group Full time

    Technology and Platform Tech & Security, and continued governance of services supplied as well as agreements in transition or in-life. You will be responsible for reporting against the delivery and in-life running of services and effective planning and management of the transition of service during the closure of the TSA agreement migration activities...


  • Salford, Salford, United Kingdom We Are Survivors Full time

    We Are Survivors are looking for an experienced therapeutic manager to come and join our Community Team to help us support survivors and their supporters across Greater Manchester. The organisation has an ambitious strategy to ensure that #NoMaleSurvivorIsLeftBehind and is looking for a new therapy services manager to help us achieve this. You will help us...


  • Salford, Salford, United Kingdom Printerpix Full time

    At Printerpix, we bring joy through personalized photo gifts that turn cherished memories into unforgettable keepsakes. From custom blankets to photobooks, we're a fast-growing e-commerce brand dedicated to creating smiles and spreading happiness across the UK, Europe, and beyond.As we continue to expand our markets and innovate our offerings, we're looking...


  • Salford, Salford, United Kingdom BBC Group and Public Services Full time

    Principal Service Manager - (Transition and Change) EXTENDPermanent - Full TimeLocation: London, GB, W1A 1AA / Salford, GB, M50 2QHJob Reference: 22571Band: DSalary: Up to £60,000Contract type: Permanent roleClosing Date: 24th of April 2025THE ROLEAs a Principal Service Manager for the Service Transition and Change team, you will be responsible for applying...


  • Salford, Salford, United Kingdom VervLife Full time

    Join Our Team as a Resident Services Manager at VervLifeJob Title: Resident Services ManagerReports To: General ManagerWorking Hours: Monday - Friday 9:00am-5:30pm (with two Saturdays a month, day off provided during the week)About VervLifeAt VervLife, we're revolutionising the rental industry with a fresh vision and cutting-edge technology. As a rapidly...


  • Salford, Salford, United Kingdom Bupa Full time

    Job DescriptionService Operations ManagerBupa Place, Salford Quays, Manchester, M50 3SPHybrid working - required to be at Bupa Place weekly with flexibility to work from homePermanent37.5 hours per weekSalary: £48,000 per annum plus 10% management BonusWorking in Bupa Health Clinics, you'll play a key part in delivering our Remote Primary Care Services,...