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Broker Account Manager

3 weeks ago

London, Greater London, United Kingdom iwoca Full time

We're looking for a Broker Account Manager.

As an Account Manager for our Broker Channels, you'll be the first point of contact for our brokers and will provide exceptional customer service in managing loan applications for their clients.

About us

Fast, flexible finance empowers small businesses to manage their cash flow better and seize opportunities - making their business and the economy stronger as a whole. At iwoca, we do just that. We help businesses get the funds they need, when they need it, often within minutes.

We've already made several billion in funding available to over 100,000 businesses since we launched in 2012, and positioned ourselves as a leading Fintech in Europe. Our mission is to finance one million businesses. We'll get there by continuing to make our finance ever more relevant and accessible to more businesses by combining cutting-edge technology, data science and a 5-star customer service.

The role

We work with a host of commercial finance brokers and business advisors across the UK to offer finance to their clients, and this channel generates a substantial proportion of iwoca's total revenues.

In addition to building relationships with our brokers, you will also work closely with other teams across the business to ensure a seamless application process. The key success factors in this role will be measured in the quality of relationships you build, your speed of service, and overall broker satisfaction. You will also have the opportunity to help shape and develop the future of this valuable channel.

Your mission

  • Manage the day-to-day working relationship with all brokers, including our 'Gold' brokers who introduce high volumes of business.
  • Pre-screen applications, ensuring the broker provides all necessary business documentation and customer information for a credit review.
  • Provide timely updates for ongoing cases, answering questions related to specific applications or product queries.
  • Work closely with our Credit, Account Management and tech teams.
  • Pro-active outreach and the ability to objection handle to improve conversion rates and broker satisfaction.
  • Tackle additional tasks or analysis to assist the Broker Channel Managers and gain an understanding of other areas within the business.
  • Help organise and attend broker entertainment / industry events.

Requirements

We look for people who are smart, humble, motivated and who are always looking to improve.

Ideally, you'll have:

  • Strong written and verbal communication skills.
  • Excellent time-management and organisational skills.
  • A strong customer service ethic.
  • The ability to build and maintain long lasting business relationships.
  • Some experience of working in a fast-paced, client facing role.
  • Knowledge of the UK business finance market (including our competitors) is a plus.
  • Experience working in a fast paced customer service role is desirable.
  • This would be an excellent opportunity for recent graduates looking to gain experience in financial services.

Don't take this list as prescriptive: it's just to give you a sense of who might do well at the job. We'd still love to hear from you if you don't hit every point on the list, or if you have other experience.

Work-life balance is incredibly important at iwoca and we offer flexible working so you can make better use of your free time. This is a hybrid role in which you can split your time between the office and home.

The salary

Our base salary range in Leeds is £27,000 - £32,000 + bonus (OTE 20%). Our base salary range in London is £30,000 - £35,000 + bonus (OTE 20%). We want to pay all of our employees fairly, so that's why we regularly benchmark salaries based on market rates and to recognise your increasing value to our business.

The culture

At iwoca, we look to hire smart, passionate, humble individuals with a growth mindset. We prioritise a culture of learning, growth, and support, and invest in the professional development of our team members.

We value thought and skill diversity and encourage you to explore new areas of interest to help us innovate and improve our products and services.

Our friendly and inclusive environment, combined with our flexible work policies, ensures that you'll have the perfect balance between work and life, empowering you to thrive both personally and professionally.

The offices

We put a lot of effort into making iwoca a brilliant place to work:

  • Offices in London, Leeds, and Frankfurt with plenty of drinks and snacks.
  • Events and clubs, like bingo, comedy nights, yoga classes, football, etc.

The benefits

  • Medical insurance from Vitality, including discounted gym membership.
  • A private GP service (separate from Vitality) for you, your partner, and your dependents.
  • 25 days' holiday, an extra day off for your birthday, the option to buy or sell an additional five days of annual leave, and unlimited unpaid leave.
  • A one-month, fully paid sabbatical after four years.
  • Instant access to emotional and mental health support.
  • 3% Pension contributions and share options.
  • Generous parental leave and a nursery tax benefit scheme to help you save money.
  • Cycle-to-work scheme and electric car scheme.
  • Two company retreats a year, we've been to France, Italy, Spain, and further afield.

And to make sure we all keep learning, we offer:

  • A learning and development budget for everyone.
  • Company-wide talks with internal and external speakers.
  • Access to learning platforms like Treehouse.

Useful links:

  • iwoca benefits & policies
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