Senior UX Designer

4 days ago

London, Greater London, United Kingdom TN United Kingdom Full time

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Odevo is a group of exciting brands with a shared vision of challenging status quo in the property management industry. We are committed to revolutionizing the industry with innovative software solutions that make managing properties easier, more efficient, and more effective. Our rapidly growing product and engineering organization is approaching 150 highly skilled professionals.

Our cloud-based platform is unique, and in a brief time, we have proven ourselves as a leading and innovative player on the market. Our product development department acts as a SaaS supplier to all the companies in the Odevo group and several other players in the industry. Together, we will continue to challenge and change this industry. To continue our ambitious growth journey, we seek more great people to join us to build market-leading property management software products. Are you one of them?

About the Role
We're seeking a Senior UX Designer to shape the future of proptech for the UK market. This is a unique opportunity to step into an industry that's in an early-stage tech phase where you can have a significant impact. We consider customer experience a clear and critical differentiator closely connected to our strategic ambition to transform the global property management industry.

You'll join a global design team (7 people) led by the Head of CX&UX in Sweden. Your main work will be as a key contributor in the UK product teams, working closely with the developers in Sweden and the UK. Even though this role's main focus is on designing the experience for UK market customers, you will also work with the global design team to develop design operations, design systems, raise CX maturity, and support knowledge sharing across our three markets - Nordic, UK, and Southeast coast of the US.

Your role will include working with activities along the full range of the design spectrum, for example:

  1. User Research: Lead UX research, including observations, interviews, and usability testing to understand user needs and pain points.
  2. Interaction Design, Wireframing & Prototyping, Visual Design: Translate research insights into actionable design solutions, user flows, wireframes, and prototypes to effectively communicate and test interaction and design ideas.
    Apply existing visual identities and develop them when needed.
  3. Cross functional Collaboration: Collaborate closely with product managers, engineers, BAs, and stakeholders to ensure designs align with business goals and technical feasibility.
  4. Customer and Employee Target Groups: Design both customer-facing services (for clients and residents) with a high focus on usability and intuitiveness, and internal employee-facing tools (for property manager, accountants, on-site staff) with a strong focus on expert needs and efficiency.
  5. Service Design/Outside-In Perspective: Develop user journey maps and personas to enhance organizational user understanding.
  6. Applying Design Arguments: Connect everything we design to customers' needs and business goals and relentlessly communicate the connection between them to the organisation.
  7. Design Evaluation: Measure customer satisfaction and conduct usability testing to iterate designs, using quantitative and qualitative feedback mechanisms.
  8. Design System: Create and maintain design libraries, components, and design patterns for our different products in close collaboration with front-end developers including accessibility aspects.

Experience

  1. 10+ years as a UX Designer or similar role.
  2. Bachelor's degree in design, HCI, or related field.
  3. Proficient in Figma and design systems.
  4. Experience in agile teams and building design systems in Figma and code (e.g., Storybook).
  5. Expertise in UX design for web, desktop, and mobile, with a focus on efficiency.
  6. Skilled in CX/service design and UX research.
  7. Property management and proptech experience is a plus.

Who You Are

  1. Your heart beats extra hard for services with a digital core, but essentially, it's people you care about and use as fuel to understand what our design needs to deliver.
  2. You strive for quality in everything you do and always want to deliver your best. You are not concerned with prestige and are a team player.
  3. You are a strong communicator who loves sharing research insights to raise empathy and understanding of the user's context, needs, and drivers.

Location

  1. You are based in the London area.
  2. Prepared to travel within the larger London area to visit properties for on-site observation and testing.
  3. Hybrid work, prepared to work at the head office regularly or when needed/relevant.

Excited?
If you are excited about being part of a successful team, apply for this position

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