Senior Account Manager

4 days ago

Edinburgh, Edinburgh, United Kingdom TN United Kingdom Full time

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

Global Payment Solutions (GPS) is made up of almost 10,000 people, across more than 60 countries. The business is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and efficiently with dedicated country and regional and global support. Our expertise in this area is repeatedly recognised by the industry's most prominent publications and associations with numerous global, regional and country awards.

We are currently seeking an experienced individual to join this team in the role of Senior Account Manager.

The role of a Senior Account Manager in Client Implementation is pivotal in shaping global and local client relationships. You'll lead the charge in onboarding clients onto our channels and solutions, ensuring seamless transitions and driving satisfaction, and will relationship manage several top tier clients.

In this role, you will:

  1. Manage the liquidity and cash management needs of a portfolio of Financial Institutions, Multi-National Corporations and Local Corporates. Maintain relationships with key influencers in the client's local or regional Treasury and Finance organisation.
  2. Be accountable for the retention of annual revenue of your portfolio of clients, including capturing opportunities and supporting growth of your clients (revenue targets included in scorecard).
  3. Be accountable for the identification of opportunities to deliver Client Service excellence locally and regionally; effectively managing any risks and issues.
  4. Be accountable for monitoring and guiding the completion of all global queries and local basic queries that may be assigned to others.
  5. Maintain a client footprint with the basic information required to deliver a superior client experience.

To be successful in this role you should meet the following requirements:

  1. Strong knowledge of local and global cash management and clearing services, products, and techniques.
  2. Proven ability in identifying and meeting customer needs through matching a broad range of products and services.
  3. Ability to understand a customer's business and the fundamentals of running a business.
  4. Strong range of communication skills, including written, verbal, and the ability to deliver compelling presentations.
  5. Strong interpersonal skills and ability to interact and build relationships with internal and external stakeholders.
  6. Ability to thrive in a complex matrix environment with several stakeholders with differing goals/expectations.
  7. Comfortable working in a fast-paced work environment; continually changing lines of communication, technological advances etc.
  8. Excellent time management, planning and organization skills with ability to manage multiple time sensitive tasks.

The base location for this role is Edinburgh operating a Hybrid working model.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

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