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IT Field Engineer
3 weeks ago
In this varied and exciting role, you will provide mostly face-to-face, but sometimes telephone, web and live chat, support to all business users across the YTL UK group, regarding IT incidents and requests.
If you have a background in first or second-line support, we would love to hear from you The role will be field-based, covering sites across our region, with occasional work at our Claverton Down head office when required.
What you'll doYou will:
- diagnose and resolve first and second-line IT incidents according to the organisation's agreed SLA (Service Level Agreement)
- build and configure laptops, desktops and tablets in accordance with our standards
- build and configure smartphones in accordance with our standards
- maintain accurate and up-to-date asset information in the ITSM tool
- repair broken IT equipment so that it can be re-used
- install ad hoc software on customer devices
- reset and change customer passwords
- facilitate accounts, software and hardware for new starters and movers
- disable accounts and access for leavers
- setup customers with access to network folders or files
- safely move IT equipment when business users change location
- assist with the onboarding of new Support Specialists through shadowing.
We are also looking for:
- experience in first and second-line support
- good working knowledge of Microsoft products, especially Office 365, Windows 10 and 11, Teams and SharePoint
- communication and customer service skills
- experience working to established incident management and service request SLAs as well as performance metrics for call and ticket handling, both qualitative and quantitative
- knowledge and experience of using remote control tools to diagnose and resolve IT incidents
- the ability to adapt to the changing needs of end users
- the ability to liaise effectively with internal and external contacts
- awareness of packaging and deployment tools such as SCCM
- knowledge of supporting smartphones and their operating systems (iOS and Android).
- A combined pension contribution of up to 20%.
- Career progression and professional development opportunities.
- 25 days' holiday rising to 28 with length of service.
- The opportunity to buy up to ten days' holiday and sell up to five every year.
- A healthcare package that allows you to claim back healthcare costs.
- Life assurance of up to eight times your salary.
- A new electric car in exchange for part of your gross salary, subject to conditions.
- Cashback and discounts from more than 3,000 retailers.
- One paid volunteering day each year.
- Enhanced family leave and pay arrangements.
- An interactive health and wellbeing platform.
- Support from mental health first aiders.
- A £1,000 referral fee if you recommend someone to work for us.
YTL UK is part of the international YTL Group based in Kuala Lumpur. The UK companies include:
- Wessex Water – one of the top-performing water and sewerage companies in England and Wales, serving 2.9 million people across the South West.
- YTL Developments – a major UK developer currently redeveloping a 350-acre former airfield into an award-winning, exciting mix of houses, apartments, schools, commercial space, restaurants and hotels, to make a truly sustainable new community.
- YTL Construction UK – a top 20 UK contractor providing fully integrated services to infrastructure, residential, commercial, industry, energy and environmental sectors.
- YTL Arena – the development and operation of an entertainment complex that includes a 19,000 capacity arena, conferencing and exhibition space.
- Plus a number of other retail, environmental and specialist businesses.
Our people tell us that YTL UK is a great place to work, which is why so many of them stay with us You will have a unique opportunity to develop and progress your career within such a diverse group.
We are passionate about diversity and inclusion – with that in mind, all applicants are welcome. We are delighted to have signed the Armed Forces Covenant and are a Disability Confident Employer.
If you require reasonable adjustments to be made during the recruitment process, please inform a member of our Recruitment team.
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