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Senior Operations Manager
1 week ago
We are currently supporting our automotive refuse collection client in recruiting a Senior Operations Manager to oversee the day-to-day management of the contract, ensuring high-quality service delivery, operational efficiency, and customer satisfaction. You will be responsible for maintaining contract compliance, budget control, and continuous improvement initiatives.
Key Responsibilities:- Contract Management:
- Oversee all aspects of the contract, ensuring smooth operations.
- Ensure remedial and maintenance work meets customer expectations.
- Monitor and control costs to align with contract budgets.
- Ensure compliance with SLA's, KPI's, and VOSA standards.
- Manage fleet performance and vehicle maintenance schedules.
- Prepare vehicles for MOT inspections and ensure Department of Transport compliance.
- Maintain accurate records and input data into company systems.
- Lead and manage the contract team, ensuring accountability and clear communication.
- Liaise with customers through weekly and monthly meetings.
- Drive continuous improvement and implement effective fleet management strategies.
- Ensure all work is completed efficiently and to a high standard.
- Provide staff with training and development opportunities.
- Ensure compliance with ISO9001 accreditation and company procedures.
- Deliver outstanding customer service, ensuring all repairs meet customer requirements.
- Handle escalations and resolve service issues efficiently.
- Complete all necessary documentation and customer satisfaction surveys on time.
- Promote a customer-focused culture within the team.
- Ensure compliance with Health & Safety regulations on-site and during travel.
- Conduct risk assessments and routine safety checks.
- Ensure the proper use and maintenance of Personal Protective Equipment (PPE).
- Identify and mitigate potential hazards in the workplace.
- Manage compliance with quality and environmental policies.
- Maintain accurate documentation related to quality and environmental procedures.
- Proven experience in operations management within a relevant industry.
- Strong knowledge of fleet management, contract compliance, and service delivery.
- Ability to lead teams effectively and drive continuous improvement.
- Excellent communication and customer relationship management skills.
- Strong understanding of Health & Safety regulations.
- Experience with ISO9001 accreditation is desirable.
