Accommodation Enquiries Manager

7 days ago

London, Greater London, United Kingdom UK Dementia Research Institute Full time

Ref Number B01-04979

Professional Expertise Estates, Facilities, Accommodation and Safety Department

Vice-President (Operations) (B01)

Location: London

Working Pattern: Full time

Salary: £43,374 - £51,860

Contract Type: Permanent

Working Type: Hybrid

Available for Secondment: No

Closing Date: 25-Mar-2025

About us

***INTERNAL UCL APPLICATIONS ONLY***

UCL Accommodation manages over 8,000 bed spaces across 26 halls, comprising UCL owned halls and nominations agreements with partner private providers. In addition, UCL receives a quota of student rooms from within the University of London's Intercollegiate Halls.

About the role

We are hiring an Accommodation Enquiries Manager for our sprawling campus in central London (hybrid working).

The successful candidate will be responsible for the day-to-day management of the Accommodation Office enquiries service delivery received through Genesys Cloud and online regarding UCL Accommodation, including the eligibility criteria, applications, allocations, finance and all related department policies and procedures.

The successful candidate will also be responsible for the following:

  • Provision of accommodation related information to students, staff, third parties and external stakeholders.
  • Ensuring accurate information is provided, procedures and processes are followed, and all stakeholders are kept informed of updates and issues, ensuring a high level of customer satisfaction is achieved.
  • Training and development of all Accommodation Advisors (Applications and Allocations) working within the Accommodation Office team and ensuring appropriate standards of performance and conduct.

***See attached JD for full list of duties and responsibilities***

About you

Essential requirements for this role:

  • Educated to A-Level standard or equivalent.
  • Proficient in handling student management systems and/or student enquiry systems.
  • Commitment to fostering a positive student experience and offering superior customer service.
  • Experience in a customer-oriented role within the higher education sector.
  • Experienced in leading and guiding a team dedicated to customer service.
  • A thorough understanding of the challenges in student services or similar environments.
  • Strong ability to deliver new initiatives and engage others to achieve shared goals.
  • Proactive and inventive in improving processes and enhancing resource efficiency.
  • Excellent written, verbal and numeric communication skills with a good command of the English language and the ability to keep accurate records.
  • Empathetic and dynamic in addressing student needs and promoting their overall wellbeing.
  • Highly organised and detail-oriented in managing tasks and responsibilities.
  • Strong supervisory skills, competent at motivating and guiding staff toward success.
What we offer

As well as the exciting opportunities this role presents, we also offer some great benefits, some of which are below:

  • 41 Days holiday (27 days annual leave, 8 bank holidays and 6 closure days)
  • Additional 5 days' annual leave purchase scheme
  • Defined benefit career average revalued earnings pension scheme (CARE)
  • Cycle to work scheme and season ticket loan
  • Relocation scheme for certain posts
  • Enhanced maternity, paternity and adoption pay
  • Employee assistance programme: Staff Support Service
  • Discounted medical insurance

Visit https://www.ucl.ac.uk/work-at-ucl/rewards-and-benefits to find out more.

Our commitment to Equality, Diversity and Inclusion

As London's Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world's talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.

We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL's workforce. These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women.

Attached documents are available under links. Clicking a document link will initialize its download.

#J-18808-Ljbffr

  • Accommodation Manager

    4 weeks ago

    London, Greater London, United Kingdom COREcruitment Full time

    Accommodation Manager, London, £45,000We are seeking a dynamic and experienced Accommodation Manager to lead and manage accommodation services for a fantastic London site. This role is pivotal in ensuring an excellent guest experience, optimising occupancy, and driving revenue performance.Responsibilities:Lead and manage guest accommodation operations,...

  • Accommodation Manager

    2 weeks ago

    London, Greater London, United Kingdom COREcruitment Ltd Full time

    Accommodation Manager, London, £45,000We are seeking a dynamic and experienced Accommodation Manager to lead and manage accommodation services for a fantastic London site. This role is pivotal in ensuring an excellent guest experience, optimising occupancy, and driving revenue performance.Responsibilities:Lead and manage guest accommodation operations,...

  • Accommodation Manager

    2 weeks ago

    London, Greater London, United Kingdom COREcruitment International Full time

    Accommodation Manager, London, £45,000We are seeking a dynamic and experienced Accommodation Manager to lead and manage accommodation services for a fantastic London site. This role is pivotal in ensuring an excellent guest experience, optimising occupancy, and driving revenue performance.Responsibilities:Lead and manage guest accommodation operations,...

  • Enquiries Officer

    1 week ago

    London, Greater London, United Kingdom The Chartered Society of Physiotherapy Full time

    £40,039 per annum, rising to £41,281 in April 2025 Full-time, 35 hours per week. Monday to Friday, 08:30 – 16:30 Permanent contract London based contract with the option of hybrid working in the office and from home* Do you want to support physiotherapists in transforming people's health and wellbeing? Can you make a positive impact within a team? You...

  • Enquiries Officer

    1 week ago

    London, Greater London, United Kingdom THE CHARTERED SOCIETY OF PHYSIOTHERAPY Full time

    £40,039 per annum, rising to £41,281 in April 2025 Full-time, 35 hours per week. Monday to Friday, 08:30 – 16:30 Permanent contract London based contract with the option of hybrid working in the office and from home* Do you want to support physiotherapists in transforming people's health and wellbeing? Can you make a positive impact within a team? You...

  • Accommodation Manager

    3 weeks ago

    London, Greater London, United Kingdom Sanctuary Full time

    Sanctuary Students provide safe and secure accommodation to thousands of students around the country. We believe that our strength lies in our dedicated staff who help students with their everyday needs. Accommodation Manager Alliance House - London £32,291.16 - £33,990.72 per annum 35 hours per week We are looking to recruit an Accommodation...

  • Accommodation Manager

    3 days ago

    London, Greater London, United Kingdom Residential Living Recruitment Ltd Full time

    Are you an experienced manager searching for a role in the Student Accommodation (PBSA) industry? Take on this role to join a leading PBSA provider that focuses on fostering a community, supporting well-being, and creating an unforgettable experience for residents. This is an exciting opportunity to open a brand new building that will be welcoming residents...

  • Exempt Accommodation Operations Manager

    3 weeks ago

    London, Greater London, United Kingdom Assisted Homes CIC Full time

    As the Exempt Accommodation Operations Manager, your role will focus on optimising the accommodation service for vulnerable adults, ensuring compliance with housing regulations, securing funding, and driving strategic development. You will manage the financial efficiency, oversee regulatory compliance, and ensure that the accommodation service is operating...

  • Graphic Designer

    3 weeks ago

    London, Greater London, United Kingdom iQ Student Accommodation Full time

    iQ is one of the UK's biggest providers of student accommodation, committed to giving our 34,000 students in 85 sites across 29 UK cities their best year yet.Our London and Manchester based support teams are the cog that keeps the iQ wheels turning, providing our brilliant site teams with everything they need to deliver a fantastic student experience every...

  • Facilities Helpdesk Manager

    1 week ago

    London, Greater London, United Kingdom iQ Student Accommodation Full time

    iQ is one of the UK's biggest providers of student accommodation, committed to giving our 34,000 students in 85 sites across 29 UK cities their best year yet.Our London and Manchester based support teams are the cog that keeps the iQ wheels turning, providing our brilliant site teams with everything they need to deliver a fantastic student experience every...

  • Revenue Management Analyst

    6 days ago

    London, Greater London, United Kingdom iQ Student Accommodation Full time

    iQ is one of the UK's biggest providers of student accommodation, committed to giving our 34,000 students in 85 sites across 29 UK cities their best year yet. Our London and Manchester based support teams are the cog that keeps the iQ wheels turning, providing our brilliant site teams with everything they need to deliver a fantastic student experience every...

  • General Manager with Accommodation

    2 weeks ago

    London, Greater London, United Kingdom TN United Kingdom Full time

    General Manager with AccommodationLocation:Greater London, United KingdomJob Category:OtherEU work permit required:YesJob Reference:bcc75e901dc4Job Description:We are looking for an experienced General Manager to run the Robin Hood, part of our Destination Inns concept. This great pub is a mere stone's throw from Enfield and the motorway, yet it's a world...

  • Accommodation Officer

    4 weeks ago

    London, Greater London, United Kingdom 5 Star Recruitment Full time

    Post title: Placement and Lettings officerKey responsibilitiesTo be responsible for the identification of appropriate and suitable temporary accommodation for homeless applicants To liaising with the letting agents and private sector landlords to secure temporary accommodation (TA) for statutory homeless applicants who meet the threshold for the provision of...

  • Accommodation Officer

    4 weeks ago

    London, Greater London, United Kingdom 5 Star Recruitment Full time

    Post title: Placement and Lettings officerKey responsibilitiesTo be responsible for the identification of appropriate and suitable temporary accommodation for homeless applicants To liaising with the letting agents and private sector landlords to secure temporary accommodation (TA) for statutory homeless applicants who meet the threshold for the provision of...

  • Director of Accommodation Services

    2 weeks ago

    London, Greater London, United Kingdom The Landmark London Full time

    Director of Accommodation Services - LondonEnrich the Journeys of our People and our Guests as our Director of Accommodation ServicesThe Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey We are located opposite...

  • Accommodation Procurement Officer

    2 weeks ago

    London, Greater London, United Kingdom Tower Hamlets Council Pension Fund Full time

    Housing & Homelessness - Accommodation Procurement OfficerAbout the RoleYou will be part of a team that procures good quality accommodation so that the Council can meet and discharge its duties to homeless and potentially homeless households in accordance with relevant legislation. You will also be responsible for procuring accommodation for care...

  • Director of Accommodation Services

    6 days ago

    London, Greater London, United Kingdom Landmark Hotel Company Ltd Full time

    Director of Accommodation Services - LondonEnrich the Journeys of our People and our Guests as our Director of Accommodation ServicesThe Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey We are located opposite...

  • Director of Accommodation Services

    2 weeks ago

    London, Greater London, United Kingdom The Landmark London Hotel Full time

    Director of Accommodation Services - London Enrich the Journeys of our People and our Guests as our Director of Accommodation ServicesThe Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey We are located opposite...

  • Accommodation Systems Coordinator

    7 days ago

    London, Greater London, United Kingdom UK Dementia Research Institute Full time

    Ref Number B01-04978Professional Expertise Estates, Facilities, Accommodation and Safety DepartmentVice-President (Operations) (B01)Location: LondonWorking Pattern: Full timeSalary: £43,374 - £51,860Contract Type: PermanentWorking Type: HybridAvailable for Secondment: NoClosing Date: 02-Apr-2025About usUCL Accommodation manages over 8,000 bed spaces across...

  • Tax Assistant

    1 week ago

    London, Greater London, United Kingdom iQ Student Accommodation Full time

    iQ is one of the UK's biggest providers of student accommodation, committed to giving our 34,000 students in 85 sites across 29 UK cities their best year yet. Our London and Manchester based support teams are the cog that keeps the iQ wheels turning, providing our brilliant site teams with everything they need to deliver a fantastic student experience every...