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Paid Account Manager, Asia Global Selling Team
2 weeks ago
Job ID: 2880222 | Amazon (Shanghai) International Trading Company Limited
Amazon provides enterprises the opportunity to sell their goods on the Amazon platform worldwide, and more than 2 million sellers have been using this Marketplace service today. Amazon is developing infrastructure to support this growth around the world, particularly in the booming cross border selling area.
MDS (Manufacturer Direct Service) paid service is a nascent but fast-expanding program aiming at providing Manufacturers (M-sellers) with professional and value-added services including account operation, management services, and consulting services to drive M-sellers to maximize their presence and business in Amazon US marketplaces. Meanwhile, to enhance M-sellers experience and improve the Amazon end customer experience by enabling more high-quality selection, better input management, and fewer defects in their shopping experience.
In this context, Amazon China Global Selling MDS team is seeking an experienced account manager who will be working closely with M-sellers, monitor and drive business performance, and provide hands-on operation of accounts, 1:1 consultancy for exploring business opportunities, and suggest strategic solutions to drive business growth. Meanwhile, deliver first-class level of comprehensive services for M-sellers satisfaction.
The Account Manager will have experience building relationships with internal and external stakeholders, and the ability to deliver results. Responsible for proactively exploring business opportunities by leveraging his/her deep understanding of Sellers' business, rich experiences of account operation, and expertise in Amazon products and policies to drive seller success. In addition, to identify and address any issues that may impact performance.
- Become a thought leader in defining success criteria and understand business needs of manufacturer new sellers in an ever-changing business environment.
- Manage all aspects of the client relationship for the highest standard of seller experience.
- Conduct deep dive analysis on key factors affecting Seller business performance and assess root cause of performance and provide actionable plans (a. operational improvements, b. product development and c. process improvement).
- Identify key business opportunities through Voice of Seller and data analysis and manage toward a growth plan.
- Implement account management best practices and SOPs into the business development framework.
- Drive seller growth and seller success at first year on Amazon through cold start, selection growth, conversion enhancement, ads optimization, and feature adoption etc.
- Generate category insight and work with PM team to further scale category growth.
- Collaborate with PM/Central Ops team to drive product/feature/service content innovations to further improve M-sellers business and satisfaction.
The Account Manager (AM) provides hand-holding value-added services with holistic account management support, including:
- Support new account and brand registry, cold start operation and education (products launch, listing edit and optimization, ads operation etc);
- Monitoring and maintaining account performance, and working with clients to improve performance;
- Proactively monitoring accounts to identify and address any issues that may impact performance;
- Managing relationships with key accounts and developing strategies to maximize these relationships;
- Working across all relevant cross-functional areas to guarantee effective communication, implementation, and execution of objectives.
- 3+ years of experience as an Amazon seller or providing third-party operational services
- Bachelor's degree
- Experience analyzing data and best practices to assess performance drivers
- 3+ years of hands-on experience as an Amazon seller or in operational management roles, with a focus on practical operations and project implementation
- Experience aggregating and analyzing internal and external campaign metrics to assess performance drivers and identify insights
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information.
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Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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