Knowledge Manager

5 days ago

London, Greater London, United Kingdom Influencer Update Full time
Community Manager - Greater London, United Kingdom

At the core of Epic's success are talented, passionate people. Epic prides itself on creating a collaborative, welcoming, and creative environment. Whether it's building award-winning games or crafting engine technology that enables others to make visually stunning interactive experiences, we're always innovating.

Being Epic means being a part of a team that continually strives to do right by our community and users. We're constantly innovating to raise the bar of engine and game development.

Player Experience

WHAT WE DO

Player Experience is responsible for the overall health and happiness of Epic's players across all consumer products within the Epic Games ecosystem. The Player Experience organization partners closely with internal and external stakeholders, relentlessly driving innovation and continuous improvement on behalf of all Epic's players.

WHAT YOU'LL DO

The Knowledge Manager is responsible for evangelizing KCS, coaching others on KCS practices, and maintaining the knowledge base for a growing team of 1300+ vendors that handle player questions, player issues, and various other agent responsibilities. You will also help maintain the article lifecycle from creation to auditing and analysis.

RESPONSIBILITIES
  • Provide KCS coaching to colleagues as part of the KCS program. Encourage a culture of collaboration and knowledge-sharing across departments while emphasizing learning objectives and the importance of maintaining a robust knowledge base.
  • Create, edit, and publish knowledge articles, ensuring they remain up-to-date, valid, and relevant. Collaborate with Training Managers to align article content with training materials and ensure accuracy.
  • Analyze and act on feedback for continuous improvement of the knowledge base. Perform quality audits, run calibration exercises to ensure standards are met, and conduct in-depth trend analysis to identify gaps or necessary updates.
  • Own and delegate knowledge management projects. Support, maintain, and configure the Knowledge Management System, ensuring it meets organizational needs and bridges gaps between tools and teams.
  • Collaborate with project teams to support launches, assist other teams in developing Knowledge Management skills, and help align workflows with organizational goals.
  • Serve as the owner of Knowledge Management Key Performance Indicators. Provide actionable insights through executive summaries, presentations, and status reports to leadership, ensuring transparency and alignment with business objectives.
  • Provide backup support for the Training Manager when needed and ensure the successful implementation of knowledge strategies across the organization.
REQUIREMENTS
  • 4+ years in knowledge management; KCS Practices Certified.
  • Proficient with Learning Management Systems, Knowledge Base software, CRMs, and authoring tools such as Captivate, iSpring, and Articulate.
  • Skilled in creating training materials and delivering presentations to diverse audiences, including clients, employees, public groups, and upper management.
  • Exceptional writing and coaching abilities, with a strong understanding of Search Engine Optimization (SEO) and strategies to enhance search results.
  • Demonstrates agility in adjusting to new projects and processes, working autonomously, and making decisions aligned with team objectives and vision in a very fast-paced environment.
  • Capable of managing and executing projects independently while adhering to established knowledge management processes.
  • Aligns with and supports team vision, contributing to shared objectives while fostering a collaborative environment.
  • Nice to have: Understanding of video games and gamification of learning content, including 3D learning.
  • Nice to have: Ability to deal with sensitive situations and malicious content online (text, images, video).
#J-18808-Ljbffr

  • Knowledge Manager

    6 days ago

    London, Greater London, United Kingdom MRA Search Full time

    Direct message the job poster from MRA SearchIn-House & Knowledge Lawyer Recruiter at MRA SearchSenior Knowledge ManagerWe are currently working with a leading global law firm looking to hire a Senior Knowledge Manager to refine and implement its knowledge strategy. Based in London, this role will drive innovation in knowledge management, enhance...

  • Knowledge Manager

    2 days ago

    London, Greater London, United Kingdom TN United Kingdom Full time

    We are seeking a highly organised, self starter with demonstrable Knowledge Management and ServiceNow experience to join us as a Knowledge Manager. This is a crucial role responsible for implementing a knowledge management strategy that will shape the future of our service delivery.Working as part of the ServiceNow team you will collaborate with other...

  • Knowledge Manager

    3 weeks ago

    London, Greater London, United Kingdom Wise Full time

    We are seeking an experienced and proactive Knowledge Manager to take ownership of the documentation and knowledgesharing processes for Wise Platform. This critical role will ensure clarity consistency and accessibility of product knowledge empowering teams to work more efficiently and effectively.As a Knowledge Manager you will write review and keep product...

  • Leadership Development Manager

    1 week ago

    London, Greater London, United Kingdom Knowledge Group Consulting Full time

    Responsibilities:Business Development: Lead the identification and development of new business opportunities in the professional and vocational training sector. Strategize and implement initiatives to expand our client base and market reach.Client Engagement and Success: Build and maintain strong relationships with clients by understanding their needs and...

  • Head of Knowledge Management

    1 week ago

    London, Greater London, United Kingdom Carousel Consultancy Ltd Full time

    1 day ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from Carousel Consultancy LtdExecutive Recruitment Partner supporting clients in London, across the UK and internationally.Head of Knowledge Management / Legal Knowledge Specialist - London Law Firm – Central London, WC2 /...

  • Visitor Experience Manager Somerset House

    2 weeks ago

    London, Greater London, United Kingdom International Arts Manager Full time

    We are looking for people to join our fantastic team at Somerset House Trust. As the home of cultural innovators, the Trust connects creativity and the arts with the broader society.Somerset House pursues a 'Step Inside, Think Outside' spirit and is born from the creative community we nurture – the experience and perspectives we host across background,...

  • Knowledge Base Manager

    2 weeks ago

    London, Greater London, United Kingdom Rewardgateway Full time

    Product Management, London, Full Time, £60,000 - £65,000 / yearJob Description Reward Gateway, together with Edenred, are a global market leader in benefits and employee engagement. We help our clients and their leaders to transform employee experience that will attract, engage and retain top talent through employee benefits, strategic reward and...

  • Knowledge Base Manager

    2 weeks ago

    London, Greater London, United Kingdom Rewardgateway Full time

    Product Management, London, Full Time, £60,000 - £65,000 / yearJob Description Reward Gateway, together with Edenred, are a global market leader in benefits and employee engagement. We help our clients and their leaders to transform employee experience that will attract, engage and retain top talent through employee benefits, strategic reward and...

  • Global knowledge manager

    4 weeks ago

    London, Greater London, United Kingdom Grant Thornton International Ltd Full time

    About Grant ThorntonGrant Thornton is one of the world's leading professional services networks with member firms in over 145 countries, 72,000 people and global revenues of $7.5bn. Member firms offer audit, tax, and advisory services to privately owned companies, publicly listed companies, public sector and not for profit organisations, both domestically...

  • Research and Knowledge Manager

    2 weeks ago

    London, Greater London, United Kingdom Glen Recruitment Full time

    Challenging role to manage the information and knowledge resources for a prestigious City law practice.RESPONSIBILITIESProvide legal, company information, business intelligence and a current awareness service for fee-earnersPromote and be responsible for projects relating to document automation and knowledge management systemsManage vendor relations,...

  • Senior Manager

    4 weeks ago

    London, Greater London, United Kingdom AGULHAS APPLIED KNOWLEDGE LTD Full time

    Senior Manager - Security Manager / Conflict Expert We are seeking a senior technical manager with 7+ years expertise in conflict, security, and risk management to shape the next phase of Agulhas Applied Knowledge (Agulhas). About the position You will have responsibility for Duty of Care (DoC) and Security Management for Agulhas operations, and for growing...

  • Knowledge Lawyer

    1 day ago

    London, Greater London, United Kingdom DMJ Recruitment Full time

    Experienced Property Litigators. One of the country's top property litigation teams are on the lookout for a Knowledge Lawyer to join the department on a part-time basis. This is a fantastic opportunity to jump into a supportive, non-fee earning role or to continue progressing in a practice development role at the highest possible level. With a...

  • Knowledge Systems and Research Manager

    2 weeks ago

    London, Greater London, United Kingdom Glen Recruitment Full time

    Knowledge Management and Research ManagerChallenging role to manage the information and knowledge resources for a prestigious City law practice.RESPONSIBILITIESProvide legal, company information, business intelligence and a current awareness service for fee-earners.Promote and be responsible for projects relating to document automation and knowledge...

  • Tax Knowledge

    5 days ago

    London, Greater London, United Kingdom Pro-Tax Full time

    Tax Knowledge & Technical Manager / Senior ManagerDo you fancy something a little different? Are you keen for change away from a client facing role and time-sheets? Do you want the chance to work part-time with the flexibility to work from home?If so, I would be keen to speak to you ASAP regarding this great opportunityHaving placed a number of candidates...

  • Knowledge Paralegal

    5 days ago

    London, Greater London, United Kingdom A&O Shearman Full time

    Department purposeOur Global Financial Markets (GFM) team covers an exciting and broad area of finance. We work with colleagues across practice groups and jurisdictions on helping the world's most successful companies fund themselves and manage risk.Our work shapes market practice and our lawyers are involved in innovative, cutting edge and high-profile...

  • Knowledge Systems and Information Manager

    2 weeks ago

    London, Greater London, United Kingdom Howard Kennedy LLP Full time

    The following content displays a map of the job's location - No.1 London Bridge, London, SE1 9BGKnowledge Systems and Information ManagerJob reference: howardk/TP/16045/474Number of positions: 1Contract type: PermanentLocation: LondonJob category: Business ServicesDepartment: Business ServicesTeam: Library & Knowledge Management25 days annual...

  • Knowledge Paralegal

    6 days ago

    London, Greater London, United Kingdom A&O Shearman Full time

    Department purposeOur Global Financial Markets (GFM) team covers an exciting and broad area of finance. We work with colleagues across practice groups and jurisdictions on helping the worlds most successful companies fund themselves and manage risk.Our work shapes market practice and our lawyers are involved in innovative, cutting edge and high-profile...

  • Associate Director of Strategy

    7 days ago

    London, Greater London, United Kingdom Acuity Knowledge Partners Full time

    The Selling Supervisor leads by example on the sales floor. The Selling Supervisor supports the Store Director and/or Assistant Manager by balancing their time to achieve individual sales goals while also inspiring and regularly coaching the sales team on how to deliver exceptional service and reach the daily sales goal for the store.Essential Duties:Lead by...

  • Corporate Knowledge Counsel

    2 weeks ago

    London, Greater London, United Kingdom Mayer Brown LLP Full time

    OverviewMayer Brown is an international law firm positioned to represent the world's major corporations, funds, and financial institutions in their most important and complex transactions and disputes. We are recognised by our clients as strategic partners with deep commercial instincts and a commitment to creatively anticipating their needs and delivering...

  • Corporate Knowledge Counsel

    4 days ago

    London, Greater London, United Kingdom Mayer Brown LLP Full time

    OverviewMayer Brown is an international law firm positioned to represent the world's major corporations, funds, and financial institutions in their most important and complex transactions and disputes. We are recognised by our clients as strategic partners with deep commercial instincts and a commitment to creatively anticipating their needs and delivering...