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Marketplace Consultant

1 week ago

Manchester England United Kingdom Amazon Full time
Marketplace Consultant - German, Strategic Account Services

Job ID: 2934101 | Amazon Development Center (Romania) S.R.L. - A91

More than 300 million customers shop in Amazon's store, and every day, customers browse, purchase, and review products sold by third-party sellers right alongside products sold by Amazon. Since 2000, Amazon has offered this virtual shelf space to individuals and companies of all sizes, helping them reach hundreds of millions of customers, build their brands, and grow their business. Fast-forward to the present day, and these third-party seller products account for more than half of all units sold in our store.

As a Marketplace Consultant, you would be a part of the Strategic Account Services (SAS) Team of Retail Business Services. You will have the exciting opportunity to help shape and deliver on a strategy for managing Amazon Seller Partners.

The Amazon Essentials Program helps small and medium-sized businesses on Amazon. Our team of consultants provides strategic advice with a data-driven, collaborative, and customer-focused approach. Our consultants focus on topics like Portfolio Optimization, Product Presentation, Advertising Strategy, Promotions, Fulfillment Strategy, and Brand Building. As a Strategic Business Consultant, you will advise a portfolio of 15-20 businesses and help them grow fast by mastering the fundamentals of selling on Amazon. Your objective is to support Selling Partners to drive their business growth and program satisfaction by working backwards from their individual targets and developing a roadmap together with your Selling Partners. In addition, you use your analytical know-how to proactively identify untapped potential of each Selling Partner.

Given the early stage of this program (founded 2021), you will have the opportunity to take ownership in various projects, help evolve the program, and develop expertise in a focused topic area. You will also closely collaborate with Amazon colleagues based in Europe.

Key job responsibilities:

  1. Manage a portfolio of 15-20 Sellers to drive sustainable revenue growth, based on a solid understanding of marketplace programs, tools, and processes.
  2. Analyze customer data on the efficiency of listings, selection, supply chain, advertising, and deals and provide strategic recommendations to maximize the sellers' potential.
  3. Implement and track metrics for recording the success and quality of the sellers in your Seller portfolio. Use key metrics to guide your work and uncover hidden areas of opportunity.
  4. Identify, qualify, and engage with prospective Sellers for SAS based on a clear understanding of our Sellers and their needs.
  5. Build and execute on a joint business plan that delivers on key business opportunities and relevant KPIs for the sellers and Amazon.
  6. Conduct deep dive analysis on seller issues and publish recommendations and action plans based on data to improve seller experience.
  7. Success will be measured by the performance of your sellers on input metrics and impact on creating a great customer experience for buying consumers.
  8. Develop a thorough understanding of the Amazon Marketplace ecosystem. Manage additional projects around our newly launched Paid Service, which includes process improvements, tool and content development, competitive analysis, and sales analysis.
  9. Conduct regular WBRs, MBRs with the sellers, highlight business metric performance and build action plans.
A day in the life:
  1. We fill the gap for sellers by providing consultative services as Amazon experts. Internally, we collaborate with a fabulous team across Europe to develop our Essentials program as we deliver it.
  2. As a Marketplace Consultant, we work with smaller, younger, and more innovative businesses that sell on Amazon. We provide sellers with consulting on various aspects that contribute to faster growth on Amazon, including support with their supply chain, merchandising, selection & conversion, and analytics.
  3. As a Marketplace Consultant, we have the opportunity to work with 15 - 20 small and medium enterprises within the Amazon Marketplace.
BASIC QUALIFICATIONS
  1. 2+ years of sales or account management experience in managing B2B business.
  2. Minimum B2 Level for German Language, C1 preferred.
  3. Excellent written and oral communication and presentation skills. Ability to express thoughts logically and succinctly.
  4. Experience analyzing data and best practices to assess performance drivers.
  5. A passion for developing an engaging customer user experience and ability to translate customer needs into business and product requirements.
PREFERRED QUALIFICATIONS
  1. 3+ years of sales or account management experience.
  2. Experience analyzing key open issues and resolution metrics for each of the managed accounts.
  3. High attention to detail and the management of multiple, competing priorities simultaneously.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use, and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

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Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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