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Head of Information Security Service Delivery

1 week ago

London, Greater London, United Kingdom MUFG Pension & Market Services Full time
Head of Information Security Service Delivery

Join to apply for the Head of Information Security Service Delivery role at MUFG Pension & Market Services.

The Head of Information Security Service Delivery will be based on a hybrid basis from our stunning city centre office in London, or our equally stunning office in central Leeds.

Reporting to the Chief Information Security Officer, you will lead a team of talented technical experts to provide IT Service Management of all security tools and services globally for MUFG Pension & Market Services.

You will need strong leadership skills with a strategic mindset and vision, in addition to deep knowledge of information security best practices to enable you to deliver excellent IT service management, triaging problems, managing SLA's in response to tickets, defining a list of services and managing incidents related to Information Security Service Delivery.

What you need:

As with any role, we want to find the right person and we want to make sure you know it's the right role for you too. You will need:

  1. Demonstrable leadership experience with an ability to manage and motivate teams and peers to get the right outcome for the organisation.
  2. A minimum of 5+ years of InfoSec experience, with a focus on service delivery and operations, in addition to knowledge of enterprise risk frameworks and best practice risk management processes.
  3. Excellent verbal and written communication skills with an ability to engage, influence and persuade stakeholders at all levels of the organisation.
  4. A strong understanding of the ITIL framework and its application in information security management.
  5. Excellent decision-making skills with the ability to consider the needs of the situation, priorities, constraints and the availability of necessary information.
  6. A sound knowledge of security best practice controls and control frameworks, with a proven track record of developing and implementing effective security strategies.
  7. Demonstrable problem-solving and strategic thinking skills.
  8. An ability to work in high pressure situations and follow processes and procedures with accuracy.
  9. Organisational awareness with an understanding of the hierarchy and culture of both your own and customer organisations.
  10. An ability to examine complex security problems and identify key risks, issues, trends and patterns.

Nice to have:

  1. Exposure to large financial service organisations and an understanding of the risks of such an environment would be advantageous.
  2. Relevant certifications, such as CISSP, CISM, ITIL Foundation, are highly desirable.

Day to Day, you will:

  1. Develop and implement a comprehensive information security service delivery strategy, aligning it with organisational goals and ITIL best practices.
  2. Lead and manage the Information Security Service Delivery team, ensuring an effective delivery of security services and support in accordance with ITIL frameworks.
  3. Monitor and assess security threats and vulnerabilities, implementing proactive measures to mitigate risks.
  4. Oversee incident management for your services, including recovery plans.
  5. Act as an interface between Information Security and the Business from an IT Service Management perspective.
  6. Develop and own a service catalogue for Information Security team engagement from the wider business.
  7. Act as IT Service Manager for all services owned by the Information Security team.
  8. Develop, lead and maintain a high-performing, motivated team.
  9. Provide regular reports to the senior team on the status of information security initiatives.
  10. Drive continual service improvement initiatives to enhance the efficiency and effectiveness of information security services.

The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

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